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DMV Computers Fixed After System-Wide Shut Down

Posted January 8, 2008

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— The North Carolina Division of Motor Vehicles was up and running again Tuesday after problems with a national computer system forced offices across the state to stop issuing drivers licenses and other identification cards Monday.

The computer system became overloaded Monday morning and shut down the state computer system by 8:15 a.m. Employees in DMV branches were able to continue working offline for about six hours.

Top DMV officials then decided to shut down its statewide computer system completely around 2 p.m. Monday, halting the issuance of drivers’ licenses and other identification cards for the rest of the day.

The shutdown was intended to help the national system recover, officials said.

Workers turned away customers from the normally busy DMV office on Avent Ferry Road in Raleigh all day. Customers complained that the glitch disrupted their schedules.

"It's very frustrating," customer Christine Lanning said. "My birthday's tomorrow. I've been out of town, I've been ill. So this was kind of a window in time, and it didn't work out."

"I ended up having to take a day off work," customer Michael Traner said. "I'll just have to come back tomorrow morning, and hopefully, at 8:30, they'll be up and running, and I can get my license and go on about my business."

For 16-year-old Kristen Brumbelow, the computer shutdown caused a glitch on her birthday.

"She was excited, ready to get her license today. And then we get over here, and it's shut down nationwide," Kristen's mother, Joy Brumbelow, said. "She was hoping to drive. We done got insurance and were all set and ready."

"(I'm) a little depressed," Kristen said. "I just gotta do it tomorrow."

14 Comments

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  • leo-nc Jan 9, 2008

    Cry me a river

  • TheAdmiral Jan 8, 2008

    Now, I really don't care about the national database since North Carolina still hands out drivers licenses to illegals like they are candy canes at Christmas.

    This is another way for them to harass Citizens (NOT CUSTOMERS) who are a victim of a lazy butted government employee who conveniently forgets to put in that the ticket is paid!

  • TheAdmiral Jan 8, 2008

    Nothing ticks me off and makes me blow steam when a government agency considers me a "Customer"

    I am a citizen, NOT a customer! Treat me like a citizen - not a customer you can throw around.

  • wildervb Jan 8, 2008

    There is a national database that shows if any driver has an outstanding suspension of a license (or unpayed ticket) in another state.

  • mindcrime Jan 8, 2008

    The question here is, why would it matter to North Carolina one bit about a *national* database being down? North Carolina doesn't need any information from any other states or from the federal government to issue licenses, except *maybe* in the case that somebody is transferring their license here from out of state.

    I'd like to know exactly what this "national system" is and what the hell they are doing with it that makes it such a big requirement.

  • robjustrob Jan 8, 2008

    Done got? Was that on the test?

  • .Milky Jan 8, 2008

    ".. Kristen's mother, Joy Brumbelow, said. "She was hoping to drive. We done got insurance and were all set and ready."

    This writers strike is killing me.

  • PaulRevere Jan 8, 2008

    I'm just happy Pedro and Conseulo can get their NC drivers licenses (and sign up to vote!).

  • WRALSUCKS Jan 8, 2008

    They were probably more productive with the computers off.

  • North Carolina Native Jan 8, 2008

    "We done got insurance."

    gall darnit!

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