Local News

Transcript of 911 Call from Nov. 26, 2007, Orange County Robbery/Shooting

Posted November 28, 2007

The following is a transcript of the 911 call made by Eva Jacobs on Nov. 26, 2007. Portions of the conversation are difficult to understand because Jacobs is speaking in a low voice and because she is gasping for breath at times. WRAL has decided not to air or post audio from the call.

Dispatcher: Orange County 911. This is Rob.

Eva Jacobs: I (pause, heavy breathing), I (pause), I've been shot. 7-1-2-1 (unintelligible) Road. I'm dying. (Unintelligible)

Dispatcher: Ma'am, what's your address?

Jacobs: 7-1-2-1 Compton Road (heavy sigh, then unintelligible). Please hurry.

Dispatcher: OK, ma'am. What's wrong? Tell me exactly what happened.

Jacobs: I've been robbed.

Dispatcher: You've been robbed?

Jacobs: (Breathing, unintelligible) Came to my house. They shot both my legs. (Heavy breathing)

Dispatcher: You've been robbed, ma'am?

Jacobs: I don't know.

Dispatcher: You don't know? When did this happen, ma'am?

Jacobs: They tried to take money. They tried to get my, my, but I told them (breathing) ... Oh, oh, hurry please (breathing, then call drops).


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  • WhazUpYall Nov 29, 2007

    911 people have a hard job which doesn’t pay enough to attract better people. Too often they hire people who have difficulty in getting things right the first time, so (as in the transcript) they often repeat the answer back to the caller hoping for an affirmative answer for confirmation. This wastes time and often the dispatcher repeats back wrong information and get an affirmative answer to that.

    While every minute counts in trauma, generally speaking, 4 minutes will not make a difference in the survival rate of a very high percentage of trauma cases.

    What is standard dispatching protocol is to dispatch everyone to a shooting but have the EMS units stage a short distance from the scene until Law Enforcement has cleared it.

    Clearly the dispatcher missed it here. Other questions might be: Did they have the ANI/ALI number and try to call the person back to get more information?

  • Derrrrrrrrrrrrrrrrrrrrrr Nov 28, 2007

    I agree with Have1, those dispatchers have to multi-task like crazy and they deal with a ton of stress.

    "911 seems to waste alot of valuable time asking too many questions."

    I disagree with that statement. The officers need to know what's going on, if suspects are still there, etc etc. You can't have officers going in to deadly situations blind.

  • IHave1-2 Nov 28, 2007

    A 911 call center is not really ever quiet. Many times they are under-staffed... not enough pay for the stressful situations they have to endure. Not defending any wrong-doing, but I just can't point a finger at a person who has to multi-task so many life-and-death situations during a 12-hour shift. Maybe she was talking so low he couldn't hear over the operators sitting beside him on the phone with their calls for help. Maybe too many other lines were ringing that he couldn't hear clearly. Even with months of training, no procedures are ever 100% accurate; they are created by humans. I hope there is a very good reason for the miscommunication and maybe it will be revealed to the public as to restore a little more confidence when calling for help.

  • Kattails Nov 28, 2007

    911 seems to waste alot of valuable time asking too many questions. Get to the point and help those in need as quickly as possible. Time is valuable. Every minute counts when its a life and death situation.

  • bbad238 Nov 28, 2007

    Yea what's with all the cases lately of EMS not being dispatched? I don't care if its standard protocol or not, enough isn't being done when precious time is lost and a person dies! No one can say for sure whether the woman would have lived or died because of this. It's 50/50. I'm glad to hear the 911 call/response is being reviewed. It's about time.

  • Fuquay Resident Nov 28, 2007

    That was not in the article when I posted my comment. The article says that even if EMS had been on the scene, they probably couldn't have saved her.

  • Derrrrrrrrrrrrrrrrrrrrrr Nov 28, 2007

    Fuquay, read the articles, EMS was not dispatched or standing by.

  • dont-be-a-hater Nov 28, 2007

    Sadly it sounds like something out of a movie her being shot in the legs as torture for not turning over what they were there to get- either her or her sons.

  • Fuquay Resident Nov 28, 2007

    Most likely Huey, the deputy responded first and EMS was standing by. They want to make sure the scene is secure before sending in EMS. We don't want EMS running in and the shooter still be in the house and end up with 3 or 4 dead medics. This is standard protocol in every county.

  • ncmickey Nov 28, 2007

    Are they implying this woman is a drug dealer? Sounds like alot of pot was found. Maybe it was some of her clients turning on her.