AG Announces Agreement with AOL
Posted January 29, 1997
RALEIGH — Attorney General Mike Easley said Wednesday that North Carolina and 35 other states have agreed to a settlement with American OnLine regarding complaints about poor or no service.
The agreement calls for refunds up to $39.90 -- the cost of two months of AOL's unlimited service -- for subscribers who complain about accessibility during December 1996 and January 1997. Under the agreement, consumers can choose to get a refund or credit for one free month of future service, Easley said.
The exact amount of a refund is determined by the type of service and the amount of hours for which the subscriber was unable to access.
Specifically, subscribers to the flat monthly fee of $19.95 for unlimited service with get:
Subscribers of the metered access plan ($9.95 a month) will get:
Subscribers to the $4.95 a month metered plan will get:
To register a complaint, call1-800-827-6364.Easley said consumers should have up to 120 days to register their complaint and refund request.
If consumers prefer, they can get a one-month credit on their bill rather than the refunds mentioned above. To get the credit, consumers must write to:AOL, P.O. Box 1600, Ogden, Utah, 84401.
Additionally, AOL has agreed to make it easier for subscribers to cancel service. They may fax a cancellation notice to AOL at 1-801-622-7469.