Taps Run Dry in Moore County Neighborhood
Posted July 9, 2007
Moore — One Moore County neighborhood went without water from Saturday until late Monday, said residents and water company officials.
Aqua North Carolina restored service to 20 of the 22 homes in the neighborhood by Monday evening, said company officials.
Neighbors said the company’s response to the water outage upset them.
“We’re mad, because we’ve been good customers,” said neighbor Betty Cole. “We want someone to do something about it. Because calling customer service people for these people has done no good at all.”
“I’m upset, because no one from the company called us, even to inform us how long it was going to take to get the situation straight,” said resident Lou Chambers.
Residents said their water comes through a pump house from a neighborhood well, neither of which were ever broken.
A broken water pipe caused the outage, but workers were unable to isolate the leak until Monday evening, said water-company officials.
Chambers said the lack of water made it hard to care for her house full of children and grandchildren.
“It’s totally inconvenient trying to find some place to take a bath, trying to find just enough water to clean with,” said Chambers.
Chambers said she bought bottled water for drinking and carried water from a near-by pond to flush the toilets.
“At the end of this day, I would love to have some water in my home. At the end of this day,” wished Chambers.
While Aqua North Carolina granted that wish for Chambers, the State Division of Environmental Health is mandating that all residents boil water before using it. That advisory will last until tests show the water is safe to drink.