Some Retailers Say Bah Humbug to Returns
Posted December 20, 1999
RALEIGH — As hard as we try, it is impossible to find the perfect gift for everyone. So what should you do when you receive something you hate? Smile and say "thank you." Then, hope you can return it.
Most stores have return policies, but retailers are not required by law to give you a refund or even exchange an item. First, be patient and polite. A pleasant attitude goes a long way.
"All Wound Up" in Cary Towne Center lets kids play with the toys before they are purchased, but they still occasionally have returns.
"We try to make it easy, or as easy as we can, without hurting our store or hurting the business itself," says store manager Scott Boho.
Many electronic stores, including some Circuit City stores, charge a restocking fee of up to 15 percent for returning some things. And they will not take computers back after 30 days.
Some stores are even tougher. They will not accept returns after 10 days. If you bought your gifts early, it may already be too late.
If you are one of thousands of people who bought their gifts online, you may have to pay to ship presents back.
Be careful of where you ship the return, some online stores also have specific mailing addresses for certain returns.
Some online stores, includingthe Gap, allow you to return gifts at any of their actual stores.
The best idea is to check each individual store's return policy and keep all receipts.