Clayton, N.C. — As many as 2,000 Embarq phone customers in Clayton lost service Monday evening, including 911 service, after an automobile accident cut two fiber-optic lines and two copper phone lines, company officials said.
The accident was at North Lombard and East Front streets.
Jason Barbour of Johnston County Emergency Management said repair crews had made extensive progress, especially in downtown Clayton, by 10 p.m., but other customers were still out.
Embarq workers at the scene, where they were splicing temporary repairs, said they hoped to have all customers back in service by 1 a.m. Tuesday, but service was still out for an unknown number of customers as of 6 a.m.
Officials do not know when full service will be restored.
With lines out, Clayton police increased their patrols in the area. Cellular service could reach 911, but the sudden increase in cellular use because of the outage strained that system, and some people could not get cell phone signals.
Those in need of emergency assistance were also urged to go to the Clayton Fire Station.
The 5:40 p.m. outage affected downtown businesses, including automated teller machines, but happened after some businesses had closed for the day Barbour said.