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12:32 p.m. • 2-12-12

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US Airways Customers Wait Hours, Miss Flights


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Some US Airways customers at Raleigh-Durham International Airport had to wait as long as nine hours for flights after malfunctioning kiosks slowed down their travel Saturday.

The airline is advising customers to check-in online, if possible.

Printing boarding passes and even checking luggage has become troublesome in several cities as US Air tries to fix its kiosks. 

The computer glitch occurred when the airline tried to merge its reservation system with the reservation system of what used to be America West Airlines.

People have had to wait in lines for hours, and some even missed their flights.

Spring break was off to a slow start for Duke University student Celia Glass and her friends as they waited at RDU Saturday.

"We're approaching having spent a third of a day here," Glass said. "We've been here for so long that it just baffles my mind."

Airline officials are not sure when the issue will be resolved or exactly how many passengers have been affected, spokeswoman Liz Landau said. Customers are being given meal vouchers if their flight is more than two hours from departure.

Carla Olive, who sat waiting at RDU Saturday, was one the many unhappy customers.

"I'm too tired to be mad anymore. Earlier, it was lots of frustration. Now I'm just trying to get on the plane," Olive said. "Their customer service was awful. No one even apologized for their actions."

RELATED TOPICS: Duke University

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to "me-in-reaford"...continental does not fly from rdu to o'hare...that would be united airlines...get your crap straight before you start throwing lies around

Wow no apology. I cannot count the number of times that other major carriers, most notable American, have left he hanging without even a word to help.

All the airlines are the same...bottom line...give as little service for the most money possible...try to show a profit after all exec salaries and bonuses have been paid...

As for the "Continental is the Airline" crap...here's your Continental horror story of the day. I was flying Chigaco O'Hare to Raleigh on Continental...when I arrived at Raleigh I (and about 100 other people) waited and waited at the luggage area. The long and the short of it was...Continental had lost an entire plane's worth of luggage...YUP THEY'D SENT IT TO WHO KNOWS WHERE...and it gets better... When I said (I'll admit somewhat loudly) in astonishment..."You've actually lost an entire plane's worth of luggage, instead of apoligizing...Continental's little piece of customer service called the police and tried to have me arrested for "inciting a riot"...if it hadn't been for the other 100 passagers who came to my rescue and explained I wasn't rude...just astonished...I'd have been arrested.

When you got the time to spare... Fly USAir!

I've never has a problem with US airways. Airtravel has become a big hassle tho because of terrorism. It used to be a big adventure, now it's just a pain in the butt.

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