Local News

'Can't Hear You Now': No Service for RTP Verizon Customers

Posted January 11, 2007

— Thousands of Verizon customers are without phone and Internet service Thursday.

The problems stem from a construction crew accidentally drilling through three vital cables Sunday on Miami Boulevard. Officials said initial indications suggest that the crew did not check for the underground cables before drilling.

"We understand how tough it is to work below ground, but that is why the locate process is so important," said John Ferrell, Verizon's Southeast region general manager for operations. "Had that been done properly, as the law stipulates, chances are these businesses would not have had their commerce affected."

The utility mishap is affecting an estimated 9,000 lines in Research Triangle Park. For businesses such as the Goodwill Store in the Brier Creek area, the outage is hitting them particularly hard.

"It's been a lot of extra work. It's been hard on a lot of people. We never thought it would run this long," said Steve Snyderman, of Goodwill.

"It seems like we had to go back in time," said Carl Holm of Goodwill.

Verizon officials said it could be another four days before all the repairs are finished. They said one of the other reasons for the lengthy repairs is that saturated ground from recent rain is making it difficult for crews to do the work.

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  • DurhamDude Jan 11, 2007

    Agreed, the network outage feature with Vonage is great. My calls go to my cell phone on the rare occasion I have an outage with my Internet (Time Warner Cable).

    Time Warner Telecom offers a feature similar to this for their voice business customers in the event of a telephone outage.

  • ru4real3333 Jan 11, 2007

    Vonage is about as crooked as Nextel! Stay away from both and you will keep your sanity!

  • Tax Man Jan 11, 2007

    You would think that a big company like Verizon would have a work around that would reroute all internet traffic under these circumstances. Need to have lots of redundancy in the system so service is not interrupted. Agree with Nisa59 - I use Vonage for phone/fax and it was still working fine on my cable modem even when Time Warner could not connect me to the internet on my computer - I have the call forwarding to my cell phone if the VOIP line is down.

  • nisa-pizza Jan 11, 2007

    The VoIP company that I have used for the past 3 years has has "simul-ring" which allows all of my families different cellphones to ring when the VoIP phone gets a call and also call forwarding so that whenever there is service interuption to the computer we don't ever miss the calls. I haven't missed one call the entire time I've been with Vonage even though Time Warner's service hasn't been as reliable. When I read at work recently that the cables for Time warner had been cut I went to the Vonage website and made the adjustments for my phone to answer then changed it back when the problem was fixed. Alot less expensive too.

  • gleebschnouser Jan 11, 2007

    VOIP runs on the same internet that dead-ends at the drilled out cables. Sorry, no escaping a blunder like this. Hold the company that did it accountable for their mistake. That should put them out of business.

  • seankelly15 Jan 11, 2007

    How would VoIP help in this situation? VoIP relies on a broadband capability - such as DSL; wouldn't these be the same lines? I don't recall Verizon (or any other provider) running separate lines for DSL.

  • jonc Jan 11, 2007

    These companies need to move to Voice over IP phone services... specifically hosted VoIP phone service. They are still using state of the art 19th century technology, and its the beginning of the 21st century.