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Cable, Phone, Internet Service Restored to Thousands

Posted December 21, 2006
Updated December 22, 2006

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— As many as 250,000 Time Warner Cable customers in the Triangle area lost their service for almost four hours Thursday after a dump truck knocked out a major cable, officials said.

Time Warner spokesman Tom Lawrence said a fiber-optic cable on Glenwood Avenue was cut at about 10:45 a.m. and restored at 2:15 p.m.

A dump truck drove under the cable that crossed Glenwood near Brownleigh Road, and the tarp-rolling mechanism designed to keep debris from flying out snagged a cable with 144 fiber-optic lines, Lawrence said. The cable wasn't severed but was pulled loose from a connector box, he said.

Television, digital phone and Road Runner Internet service were affected in Raleigh, Cary, Wilson, Goldsboro, Farmville and part of Pitt County, Lawrence said. Service in Durham, Chapel Hill and Moore County wasn't affected by the outage, he said.

About 70 percent of Time Warner’s Road Runner customers and about 60 percent of its digital phone customers were affected, he said. They either lost service entirely or experienced slow Internet connections or "degraded quality" on their phone calls, he said.

Cable television service was affected on some channels in some areas, Lawrence said.
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  • anastasia Dec 22, 2006

    We discontinued Cable & roadrunner probably about four years ago in favor of DirecTV and have NEVER regretted it. Our satellite reception is great, never had to call DirecTV for any sort of service. On the rare occasion, during a storm, that the satellite goes out for a few moments, it comes back on by itself, resets the satellite, and BINGO, we are back in service. I would never go back to Time/Warner for any reason. By the way, usually when the satellite does go out during a storm, we are still able to pick up local channels.

  • amyv Dec 22, 2006

    ARGHH! Is anyone else out of cable again today (Friday)? Our service has been down for over 6 hours now. They say it is because of an accident???? Seems fishy that the same thing caused an outage two days in a row?

  • amyv Dec 22, 2006

    ARGHH! Is anyone else out of cable again today (Friday)? Our service has been down for over 6 hours now. They say it is because of an accident???? Seems fishy that the same thing caused an outage two days in a row?

  • BIG YAWN Dec 22, 2006

    WOW..Fast recovery time from TIME WARNER CABLE! It's prices are better than satellite too! Satellite reception stinks and it's program packaging stinks too! GO CAINES!!

  • NJDEVILSFANINNCHELL Dec 22, 2006

    TIME WARNER CAN DIE A SLOW DEATH!!! The more problems they have and the more they raise their fees the better!!! I'll take my satellite ANYTIME over their GARBAGE!!!

  • NJDEVILSFANINNCHELL Dec 22, 2006

    TIME WARNER CAN DIE A SLOW DEATH!!! The more problems they have and the more they raise their fees the better!!! I'll take my satellite ANYTIME over their GARBAGE!!!

  • BLA BLA BLA Dec 22, 2006

    ckbin2003, its the dumptruck driver that should be fined, not TIME WARNER.
    Read what caused the outage before posting idiotic comments like that.

  • BIG YAWN Dec 21, 2006

    Cooool, I got my 4.92 Meg download back in Clayton! Thanks Time Warner! It's nearly 5 times faster than the DSL I had and only half the cost! DSL Stinks!

  • rehenry Dec 21, 2006

    I have been extremely criticl of Time Waner Cable for many years but today's outage, with everything considered, was an excellent recovery.

  • ckbin2003 Dec 21, 2006

    I can understand these things happen and bla bla, Tv and Internet is slow or sluggish - but if something happens at home and you pick up the phone - TWC's digital phone and you get NO Dialtone or so bad of a connection you would think it was a VOip phone from 7 years ago - To me that is not good. That tells me from all the extra charges TWC tries to get out of you as a customer - there is NO DIVERSITY in there network. What if I had to make a 911 call - or anyone had to make a 911 call - they should be fined by FCC and Utilities Commission and start working on there Diversity - UNBELIEVABLE!!

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