Local News

Five On Your Side Helps Raleigh Man Clear $5,200 Phone Bill

Posted May 7, 2004

— A Raleigh man got a phone bill for thousands of dollars for calls he did not make. When he could not get it straightened out, he called Five On Your Side.

"Oh man, it was like I had a heart attack, you know," Michael Campbell said.

That is because when Campbell got back from his cruise vacation, he got a big surprise -- a phone bill for $5,236.84.

"I'm like, 'Oh my God! What in the world? How could this happen?' you know?" Campbell asked.

The BellSouth bill included three pages of calls to New York, South Carolina and Georgia.

Campbell called several of the numbers after receivign the bill and says the people who answered spoke a language he did not understand.

It all confused Campbell -- especially since he does not have long-distance service, he is not a BellSouth customer and he was out of the country when the calls were made.

Campbell called BellSouth.

"They were like, well, 'We're sorry, there's nothing we can do, but you can send a letter to the corporate office and they can make a decision,'" he said.

Campbell sent letters, but was told he had to pay the bill. So he called Five on Your Side.

A BellSouth spokesman told Five On Your Side the company has since determined the charges are not accurate and cleared the entire bill.

It is the kind of surprise Campbell is happy to come home to.

"I guess, continue on with life and try to enjoy life and not worry about a $5,000 phone bill over my head," he said.

BellSouth and Lecstar-- Campbell's service provider -- say they do not know why he was charged.

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