Five On Your Side Addresses Double Billing Issue
Posted April 7, 2004
Two weeks later, the bride called Mills, saying David's Bridal still needed her information to place the order.
"I just figured they had lost it [or] misplaced it," she said.
The dress arrived in March and Mills' credit card was charged $154. Then, a second dress arrived at the store. The bride picked it up and was charged again.
"So it was back and forth -- me calling trying to see if they had got a credit and them saying, 'Well, we'll have to call you back,'" Mills said.
After a year of wrangling, Mills called Five on Your Side.
"I didn't know what else to do because calling wasn't working," she said.
Five On Your Side called David's Bridals corporate office. Spokesman Gary Schwartz says the person who was supposed to credit Mills' account "left the company." He says it simply "fell through the cracks" and immediately placed the credit.
"$154 is not a lot of money to most people, but I have a baby on the way and that would be nice to have," Mills said.