DURHAM, N.C. — Ideally, your wedding is a once-in-a-lifetime event, and you want photos to capture the day for years to come.
That is why a Durham couple was so upset when their photographer did not deliver.
For more than a year, their wedding video was all Bobby and Faith Dover had to look back on of their special day.
"It was an unwanted stressor that we really could have done without," Bobby Dover said.
In January 2002, the Dovers hired On 3 Photography to photograph their October wedding. The couple agreed to pay owner Artie Scott almost $1,750.
The Dovers said everything went great at the wedding.
"He was organized and everybody liked him," Kim Dover said. "They said he was very friendly and outgoing. They just really liked him and they would have recommended them, they said."
The couple ordered pictures in January 2003. In June, they still did not have any photographs.
They said they called Scott repeatedly over the next six months.
"Time and again we heard different excuses, and when pressed, I just got the impression it was just procrastination and nothing more," Bobby Dover said. "Finally, I got fed up here toward the end of the year."
So they couple called Five on Your Side.
After a call to Artie Scott, he immediately called the Dovers. Within a week, he gave them their album.
Scott said he "hates that it came to this" and said part of the problem was that the Dovers wanted "changes" in the album.
The Dovers said that is not at all true. Either way, they are just thrilled to have their photographs and said they look great.
"You can't relive that moment when you're getting married, you're only gonna do it once. The expressions on your faces -- you can't relive that," Faith Dover said.
Dover said he will never completely pay for something up front again. That is good advice.
The Dovers had nothing in writing as far as a contract that specified a delivery date. It is a good idea to get whatever you can in writing.