NASH COUNTY, N.C. — It has happened to all of us -- you buy something with great expectations, then the product does not deliver.
When the purchase is a gift, all the excitement can quickly turn into disappointment -- especially when it is for a child.
Every time Anna Starr Parker rides the scooter she got for Christmas, the fun only lasts about 3 minutes.
Battery indicator lights show the scooter is fully charged before she starts, but it cuts off after going just yards down the street, forcing the 12-year-old to push the scooter home.
Her mother, Lou Parker ordered the scooter in August from Pic2Buy.com. She paid $154.99 plus $50 shipping. When it arrived two weeks later, the scooter was cracked and dinged. Parker said the accessory box that was supposed to be included was not.
Parker called Pic2Buy immediately and said a representative told her to e-mail the company, detailing what was wrong.
After repeated calls and e-mails, Parker did not hear back from the company. At Christmas, Parker glued the crack and gave her daughter the scooter.
"When I first found out I got one I was really happy," Anna Starr said.
Then they discovered the problem with the battery.
Parker called the company again and was told she was past the three-month return period.
"This is February now and she still can't enjoy her Christmas present," Parker said after contacting Five On Your Side.
After a lot of back and forth with Five On Your Side, a Pic2Buy representative agreed to take back the scooter and either fix it or send a new one if it cannot be fixed.
"I'd just like to ride on it and just go. I just don't want to push it back," Anna Starr said.
Parker sent back the scooter just over a week ago and is waiting for either the repaired scooter or a new one.