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Henderson re-thinks water bills after shut-off yields complaints

Posted February 17, 2012
Updated February 20, 2012

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— The City of Henderson expects an earful Monday when citizens have a chance to sound off about a new collection policy for water bills.

More than 300 customers woke up to dry faucets Tuesday, the result of a crackdown on delinquent payments.

water Henderson water customers upset at shut-off policy

"We want to keep the city in good standing to minimize losses," said City Manager Ray Griffin. So this month, the city tried to enforce a long-standing policy to shut off water to those who have not paid up. 

Carrie Evans, 87, found her sink was bone dry Tuesday morning after 65 years of uninterrupted service. When she went to take her blood pressure medicine, she could not get a drink. 

"It makes me mad as hell. Excuse my French, but it really burns me up," she said.

A steady parade of water customers headed to Henderson City Hall this week to express the same frustration. City policy states that they should pay a reconnect fee and a $200 security deposit to get service restored. 

"I wish that we had more individuals reading their bills, because these notices and caveats about the policy have been in place," Griffin said.

The outcry was so great that the city called a special meeting to hear from customers. A policy change may be in order. Griffin said they are considering waiving security deposits for those who have paid on time in the past.


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  • storchheim Feb 20, 2012

    ncpilot, you head on up there and staff the water dept with volunteers. Let us know how that works out, OK?

    federalsales, go dip your water from a creek, or pay Man to build wells and put electric pumps into them. Didn't someone say, "Render unto Caesar that which is Caesar's"?

  • federalsales2 Feb 20, 2012

    Water is a God given thing and the small town wishes to capitalize on it,,,this is the reason I bought a home in the country with my own well,,,,,don't have pay for water.

  • dont care Feb 20, 2012

    why should the city re think anything? if you don't pay your bill you don't have water. sounds pretty clear to me. I am sure that Henderson residents think the city owes them something.

  • the EX Feb 17, 2012

    this is why the city is broke, they don't make people pay their bills. but it is typical vance county, nobody is held accountable for their actions.

  • westernwake1 Feb 17, 2012

    Heh... don't pay your utility bill then you get shut off. Learn from the experience.

  • ncpilot2 Feb 17, 2012

    Typical arrogance of government, no matter what the size.