Local News

Progress Energy Completes Restoration In N.C., Dispatches Crews To Help In Virginia

Posted September 21, 2003

— Progress Energy crews have completed restoration to all of the company's customers who lost service as a result of powerful Hurricane Isabel.

As of 7 a.m. Sunday, only scattered outages remained. Officials said those still without power likely have damage to their meter box or weather head, which must be repaired by an electrician before Progress Energy can restore service.

At the peak, approximately 320,000 Progress Energy Carolinas customers were without power.

"As of this morning, restoration efforts in the Carolinas are essentially complete, and we are preparing to release crews to assist Dominion Power," said Jackie Joyner, Progress Energy Carolinas system storm coordinator. "Thanks to the hard work of more than 2,500 field personnel, power to our customers in the hardest hit areas was restored one full day sooner than was previously projected.

"We are proud of our crews and are appreciative of our customers' patience as we worked around the clock to get the lights back on."

Progress Energy Florida crews and Progress Energy Carolinas crews will be released to assist Dominion Power starting Sunday night, with convoys traveling to Virginia Monday and Tuesday.

Joyner said the few remaining customers without power involve primarily house-to-house service line work. Customers who see that their meter base or service line entrance (called a weather head) is damaged or torn from the side of the house need to get a licensed electrician to make repairs and have the repairs properly inspected. Progress Energy cannot complete restoration until repairs are made and inspected.

If you do not believe you have meter base or weather head damage and are still without power Sunday, please call the Progress Energy outage line at



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