Local News

Tired Of Long Lines At DMV? Help Is A Click Away

Posted July 29, 2003

— The state Division of Motor Vehicles started using measures such as express service and extended hours in hopes of shortening lines, but so far, the changes have not helped much.

"[It's] very, very slow. This is the third time I've been here and I've waited about 20 minutes each time and haven't moved at all," DMV customer Becky Hale said.

A limited number of DMV services is just a click away on its

Web site

. Online users can renew registration and plates and get a duplicate license. Another new way to beat the lines is not being used much. Customers can make an appointment for any DMV service like getting their first license.

"Well, I made an appointment, so it wasn't real long. I waited about 10 minutes," customer Spencer Joyner said.

However, customers without an appointment waited in line for more than a hour.

"First, we apologize to them because we realize it can take a long time. Our goal is to get the wait time under 30 minutes all the time," said Wayne Hurder, DMV's director of driver license certification.

The "customer friendly" measures went into effect July 1.

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