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Moving cross-country was month-long ordeal for local couple

Posted September 22, 2011

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— Planning to move across the country? Lynton and Alesia Leacock hope you can learn from their experience.

On Aug. 10, the couple hired United States Van Lines to help them move from their home in Lillington to Rio Rancho, N.M., for a new job.

Little did they know, they wouldn't see most of their stuff for 35 days.

Instead of heading west, all of their furniture ended up at a warehouse in Greensboro belonging to subcontractor MBM Moving Systems.

When their belongings finally arrived in New Mexico – the last of them on Tuesday – furniture was broken, cups were chipped and cracked, and glass on decorations was shattered.

Now, the couple is in the process of filing damage claims.

The North Carolina Movers Association advises customers, especially if they are moving to another state, to never book a move over the Internet. It's not always clear where the moving company is located.

If the name on the moving truck is different from the company name on the contract, don't let the movers begin moving until you find out about the switch.

By law, you're entitled to $30 reimbursement for every day past the promised delivery date when you move from one state to another

Finally, never sign any kind of waiver relieving a company of claims until you've received and inspected all of your belongings.

As for the Leacocks, they say they are relieved they've finally gotten back all their belongings.

Michael Garcia, an attorney for United States Van Lines, admits the company messed up but says it is trying to figure out the best way to correct the situation.

9 Comments

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  • swbell Sep 23, 2011

    Very good advice to review all paperwork prior to signing @ delivery. However, one should also carefully review paperwork @ pickup prior to signing to insure any noted damage(s) are accurate: a table noted as 'marred and scratched' may be delivered with a new deep scratch that was not present at pickup and would not be covered by insurance. Always request a detailed description of any noted dameages and have this initialed by both owner and crew leader.

  • MonkeyFace Sep 23, 2011

    i agree.. give them their money back. in full. its not their fault some one messed up and they didn't get their stuff over a month later.

  • fayncmike Sep 23, 2011

    I moved cross country as well. I used Allied Van Lines. My stuff got here exactly on time and I couldn't find a single blemish on anything. I had, however, just to be safe, bought extra, "moving insurance." It didn't cost much and would have covered any damage fully and a lot more quickly than if I had to fight it out with Allied. By the way, allied did a wonderful job packing, unpacking and removing all the packing stuff. All we had to do was run the dishes through the dish washer and hang the clothing in the closet.

  • thinkin out loud Sep 23, 2011

    There are laws that prevent moving companies from holding your property hostage. The moving companies just count on you not knowing them.

  • The Fox Sep 23, 2011

    Also some of these companies will hold your stuff hostage until you payout more money.

  • notkidding Sep 23, 2011

    "The North Carolina Movers Association advises customers, especially if they are moving to another state, to never book a move over the Internet. It's not always clear where the moving company is located."
    I don't think that this is a "booking over the Internet" problem ... read following

    "If the name on the moving truck is different from the company name on the contract, don't let the movers begin moving until you find out about the switch."
    This can happen Internet or not!

  • Sherlock Sep 23, 2011

    Michael Garcia, an attorney for United States Van Lines, admits the company messed up but says it is trying to figure out the best way to correct the situation.
    The best way is to give tham a free move, now refund all of the charges and give them the 30.00 a day , then fire your subcontractor.

  • maz6123 Sep 22, 2011

    Mr. Garcia...the people are entitled to 30/day it was late and all damages. If you can't handle that you shouldn't be in business. I am appalled you even need to be told that. I hope you are slammed in every BBB and ratings site out there if you DON'T.

  • jeff27577 Sep 22, 2011

    how about a follow up story as to what the company finally decides.