Raleigh-Wake 911 center honors employee, rookie of the year

Posted April 13, 2009

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— Employees at the Raleigh-Wake 911 Emergency Communications Center picked two of their co-workers as the Employee and Rookie of the Year last week.

Raleigh Mayor Charles Meeker presented the Employee of the Year award to Kevin Anderson and Rookie of the Year award to Heather Fletcher at an April 7 city council meeting.

Anderson has been with the communications center since 2003, and Fletcher joined as a call taker last year.

Fellow employees nominated the two "for their dedication to and knowledge of emergency communications," public-affairs specialist John Boyette said in a release.

So far in 2009, 911 dispatchers have handled an average of 1,155 calls a day – up more than 18 percent from 976 a day in 2004.

In 2008, the Raleigh-Wake 911 Center received 516,706 calls. Emergency dispatchers also helped with the delivery of 12 babies, including one set of twins.

"Through their dedication, compassion, understanding and skill, these telecommunications professionals make sure that citizens get the help that they need, when they need it," Boyette said.

Meeker also proclaimed April 12-18 as National Telecommunicators Week.


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  • chfdcpt Apr 14, 2009

    "If it's like ours, they answer the phone in 3 rings, but if your gettin' your tail whipped, it takes about 10 calls before they quit sayin "Stand by, 10-6 on 911" psychobabble

    Could it be that you forgot how to say "central, emergency traffic". And if that is the case, you must be one of those officers that honestly believes that Communications has a crystal ball that tells us where they are at all times, etc.

  • Lady Justice Apr 14, 2009

    "If it's like ours, they answer the phone in 3 rings, but if your gettin' your tail whipped, it takes about 10 calls before they quit sayin "Stand by, 10-6 on 911"

    Sounds like you are a cop who needs a 6-month special assignment in the 911 center.

  • chfdcpt Apr 14, 2009

    I bet you 100 bucks I could do it with 2 maybe 3 weeks training
    April 13, 2009 7:46 p.m.
    Report abuse

    Thank you, I needed the laugh. I guess that agencies have been wasting their time and money in training Telecommunicators for 3-5 months before they are ready to handle a console by themselves.

    Of course, you are more than welcome to join in the zoo. As of today, Raleigh, Cary and Orange County have openings for 9-1-1 Telecommunicators. Go ahead and give it a shot. I am interested to know if you will last the first few weeks.

  • Lady Justice Apr 14, 2009

    "The job isn't that hard."

    I would bet my next paycheck that you have never done the job of telecommunicator in a large area like Wake County. If you had, you would not have made that comment. The computerized equipment alone is mind boggling. The multi-tasking is beyond ANYTHING I have ever done. I have never been a telecommunicator full-time, and do not want to be. I have nothing but praise for those folk.

    Congratulations to the winners of the awards!

  • dmangum Apr 13, 2009

    I bet you 100 bucks I could do it with 2 maybe 3 weeks training

  • oldcorp Apr 13, 2009

    Raleigh-Wake 911 Telecommunicators were at the other end of my radio for almost 30 years. They are responsible for all the municipal LE agencies in Wake Co, (except Cary and Apex) as well as EMS, various rescue squads, Raleigh Fire Dept, as well as all the Volunteer FD's in the county. They also have to interface with other agencies such as SHP, State Capital, Wildlife, CCBI and surrounding counties. They do an awesome job and never seem to recieve proper recognition. Their job requires patience and judgement to make sense out of total chaos and to communicate effectively as well as relay information to responding personnel. Congratulations.

  • LongHorns Apr 13, 2009

    First this is a very hard job i have done it. Second not many shots fired or man downs a lot of people calling the 911 center with stupid things. Third dealing with cops and deputies who think there above you. A lot domestics alot of chase a lot of 45's alot burg alarms and way to many vehicle stops.

    All I said above is goin on at the same time while talking on the radio and the

  • rjacks20 Apr 13, 2009

    These guys are just as underappreciated as the folks they are dispatching. Not only do they have to deal with emotional people calling in during this worst times in their lives, but they are also responsible for knowing what is going on with the officers in the streets, getting them help when they need it. Thx guys for your hard work.

  • Just the facts mam Apr 13, 2009

    dmangum - my personal experience was it was alot easier to ride on the ambulance than do the dispatching - maybe that was just from having more experience on an ambulance as compared to dispatching, but I personally was alot more comfortable on the ambulance than dispatching - I was all thumbs when I was trying to dispatch so that was why I thought it was alot harder than it looked (or at least when I tried to do it)...

  • cmxigirl Apr 13, 2009

    These guys do work hard and do not get the recognition they deserve! Good jobs to the Employee and Rookie of the Year! Keep up the good work and thank you for all you do.