Cary, N.C. — The Wake County Public School System on Monday launched a new, centralized customer service center to help parents frustrated by busing issues.
Instead of calling one of 15 transportation districts across the county, parents and staff may now call 919-856-7890 from 8 a.m. to 8 p.m. Monday through Friday to reach a representative at the Transportation Customer Service Center.
Administrators said any calls placed to district offices will be automatically rerouted to the new number. Calls who reach the center after hours will be asked to leave a detailed voice message.
Officials said the voice mail capacity has been increased, following complaints from callers that mailboxes were full.