Local News

New Web Site Lets Power Customers Track Outages

Posted October 18, 2007

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— A new self-service tool allows Progress Energy customers to search for information regarding power outages on the Web.

The Progress Energy Web site provides real-time reports on power outages, including both planned maintenance outages and unplanned outages caused by storms, traffic accidents or equipment failure. It is available 24 hours a day.

The URL for the site is: http://www.progress-energy.com/shared/outages/car/index.html.

Features of the new site include:

  • Storm and non-storm mode views
  • Map or table format views
  • Color-coded icons based on the size of the outages
  • Outages by county table
  • A “go to” feature for outage searches by address

The online maps will provide outage information down to city and town detail and includes information such as the number of customers affected, the time the outage occurred and an estimated time power will be restored.

To protect customer privacy and security, the Outage Maps Tool does not display outage views to a specific street address.

During major outage events (such as storms), the map tool will present outages by county -- highlighted in yellow shades, based on severity.

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