Drivers with two toll tags get double-billed

Posted January 30, 2013

— About 800 drivers taking advantage of electronic tolling on the Triangle Expressway were double-billed this month, North Carolina Turnpike Authority officials said Wednesday.

Dane Berglund, director of the NC Quick Pass Customer Service Center, said the issue started Jan. 3 when North Carolina linked its system to other popular electronic toll systems used in other states.

NC QuickPass One toll transponder works for NC, elsewhere

Chad Dunn has an I-Pass from by the Illinois State Toll Highway Authority, which is integrated with the E-ZPass system used in 15 other states in the mid-Atlantic and Northeast. The same transponder allows him to electronically pay tolls everywhere and, beginning earlier this month, in North Carolina as well.

However, Dunn said, he wasn't sure NC QuickPass would be linked up, so he added that device to his car as well. That's where the problem started. 

Drivers like Dunn who have transponders for multiple services in their vehicles were billed by each agency.

Berglund said drivers should either remove one of the transponders from their vehicles or seal it in what's called a non-read bag so that it won't register with roadside toll cameras. Drivers with stickers from other states are encouraged to remove them and replace them with an NC QuickPass sticker.

Those who were double billed will get a credit, Berglund said.

About 55,000 drivers use NC Quick Pass, and Berglund estimated about 800 of them have a second transcoder on their car.


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  • Pseudonym Feb 1, 2013

    Quote from superman: "It didnt take me too long before I realized who was getting the short end of that."

    Quite frankly, I think you are getting the short end if you take this road. It's not saving you that much money or time.

    But hey, not my checkbook. Proceed.

  • Raleighmomof3 Feb 1, 2013

    they would have two cause the NC Quick Pass doesn't, or at least didn't, work up north where they take EZ Pass.

  • Sweetgrl3 Feb 1, 2013

    Either get rid of the tolls or fix the problem. People will drive with both transponders so it is the Turnpike's problem to fix. You started this mess now fix it.

  • davidgnews Jan 31, 2013

    Sometimes technology is a real mess lol.

  • abaugh Jan 31, 2013

    Why would you have two toll tags? Sounds like user error!

  • Raleighmomof3 Jan 31, 2013

    I for one am glad to know that they now accept EZ Pass. I always wish I had one when I travel up north and sometimes need to use the toll part of 540. So instead of just having NC Quick Pass I'd be inclined to get an EZ Pass. Anyone know how you can get one?

  • superman Jan 31, 2013

    Yea yea yea. Dont use the road. Everyone is going to stay awake at night because you dont use it. I remember when I was growing up that I would sometimes get mad with my parents and wouldnt eat. It didnt take me too long before I realized who was getting the short end of that.

  • golowral Jan 31, 2013

    Nah, nah, nah, nah, nah, nah. Losers. No users, no tolls. As simple as that.

  • superman Jan 31, 2013

    Whose fault is it when you have two transponders in your car at the same time? Typical response--when something happens it isnt your fault you blame it on someone else. They are going to correct the problem for you but keep in mind you did this to yourself.

  • superman Jan 31, 2013

    You know it is a toll road if you travel it. If you dont like the toll dont use the road. A toll is a fair way to pay for the road. Those that dont use the road dont pay and those that do use it pay. Wish they would do education the same way.