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Service restored to TWC customers after Sunday night outage

Posted December 27, 2015
Updated December 28, 2015

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— Time Warner Cable services were largely back online Monday morning after an outage left customers in North and South Carolina without internet and cable Sunday afternoon.

Services to both residential and business customers were interrupted during the late afternoon on Sunday. During the peak of the outage, the website Outage Report received more than 600 reports of Time Warner service issues, though it is unclear how many actual customers were affected.

Service began returning for some Sunday evening, but there was no word as to when service would be restored throughout the region.

According to a spokesperson for Time Warner, an issue with a router caused the outage, although not all customers were affected because different areas are served via different routers.

12 Comments

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  • Jonathan Wheatly Dec 28, 2015
    user avatar

    This is the reason I've always hated TW...there always letting the customer down, service and customer service are garbage. We called and called last night and not even there automatic response could let us know what was going on...we never got an answer...Then we looked it up...POW! MY LOCAL NEWS STATION WRAL...had more information then they gave out... (I don't have twitter ) if they could answer there why not Facebook and emails too? I've had it like I told my wife direct t.v or dish has stepped it up, but noooo she wanted to save a buck...pay a tad more for quality! Time warner is garbage! Thank you wral

  • Burke Evans Dec 28, 2015
    user avatar

    Ours went out...in fact, it goes out all of the time. TWC service is absolutely awful.
    We never had problems with AT&T.

  • Mark Cooper Dec 28, 2015
    user avatar

    Really, one router? Come on. TWC has no redundancy for this? Areas as large as describe should have multiple routes also. TWC is either fibbing again or admitting incompetence in what they say the cause was.

  • Venita Peyton Dec 28, 2015
    user avatar

    Downdetector.com [b]had thousands of complaints. I discovered mine was again working after someone in SC said to reboot my system. Took several minutes but it worked in less than an hour. Complaints stretched through several states.[/b]

  • Hubert Lee Dawson Dec 28, 2015
    user avatar

    I guess I'mlucky I'min Rocky Mount snd can't get TWCalthough I wish I could get their cable lineup.
    - Wonder if things would be better with competition (not just Satellitedishes) ? I have never lived anywhere with two cable companies offered to the same customers and I have lived all over the US.

  • Scott Householder Dec 27, 2015
    user avatar

    Never went out here. Just south of Garner

  • Peter Stevens Dec 27, 2015
    user avatar

    Rural areas were unaffected.

    WE DON'T CABLE!

  • brenemanms Dec 27, 2015

    Yes they missed about 6,000 calls because no one could get through, we all got busy signals!

  • Arthur Raleigh Dec 27, 2015
    user avatar

    They are aweful! Both customer service and cable service!

  • Real Libertine Dec 27, 2015
    user avatar

    Google Fiber, the Triangle is ready for you!

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