Lawsuit alleges Rooms to Go sold deceptive protection plan

Posted December 9, 2016

— A Cumberland County man field a multi-million dollar class action lawsuit on Dec. 1 against furniture dealer Rooms to Go, alleging the company sold furniture protection that did not exist.

In November 2015, Kenny Triplett bought a recliner from a Rooms to Go store in Dunn, according to the lawsuit. At the same time, Triplett bought a ForceField Protection Plan—a spray-on fabric protectant that resists stains—for $50.

The lawsuit alleges Triplett's contract said the recliner would be professionally treated with the protectant and in the event of a stain, Rooms to Go would either clean or replace the furniture. But after finding a stain on the recliner, Triplett tested the materials and concluded the protection was either poorly applied or not applied at all.

"In 2016, Mr. Triplett tested his recliner by dripping water on the furniture," the lawsuit said. "The water did not bead up, but rather was readily absorbed. In addition, subsequent testing on Mr. Triplett’s recliner showed no evidence that a fabric protectant had been applied."

The complaint includes comments from other Rooms to Go customers who encountered the same problem.

The lawsuit does not specify exactly how much money Triplett is seeking, but it gives jurisdiction to U.S. District Court of Eastern North Carolina because the suit seeks "damages that exceed $5 million."

Rooms to Go didn't respond to a request for comment.


Please with your account to comment on this story. You also will need a Facebook account to comment.

Oldest First
View all
  • Jacob Young Dec 9, 2016
    user avatar

    I've only been in that store once. Based on that visit I learned you just can't buy one piece of furniture, but the entire room, hence the name of the store. Not my idea of a customer centered business.

  • Malakai Bluebone Dec 9, 2016
    user avatar

    Rooms to go furniture is deceptive anyway. Made to look as good as possible on the outside but once you get to the inside of it the stuff is cheap as it can be. The nicer the outside you can pretty much guarantee the cheaper the inside. Anything with drawers is no good.

  • Raleigh Rose Dec 9, 2016
    user avatar

    View quoted thread

    I don't think the water caused the stain. If a fabric is treated with stain repellant, the water should bead up and not be absorbed into the fabric. Since the water was absorbed, this guy doesn't believe his chair was treated.

  • Jim Murphy Dec 9, 2016
    user avatar

    Mr. Triplett must have some nasty water. We use water to wash our clothes, our private parts and our teeth. No stain problems yet.

  • Anna Temple Dec 9, 2016
    user avatar

    We never buy these type plans. If something goes wrong we simply replace it. Helps to keep things fresh and new.

  • Mike Welsch Dec 9, 2016
    user avatar

    Really? - This is news?