WRAL TV

Missing WRAL & FOX 50 on AT&T U-verse?

Posted September 13
Updated September 18

WRAL FOX 50 logos

Missing WRAL & FOX 50 on AT&T U-verse?

Our channels are currently not airing on AT&T U-verse. Capitol Broadcasting Company stations WRAL and FOX 50 are affected, and we apologize for the inconvenience to you.

We hear you that you want our channels back! We want our programming to be available to you on AT&T U-verse, and we worked hard to avoid this situation, even extending our contract twice so we could work it out without impacting you.

Let us be clear. This is about fairness for you and for us.

They want to resell our signals to you for a profit, and they need to have an agreement with us that allows them to do that. Now you are paying them for a service that does not contain everything you want and that you thought you were paying for.

While we work to come to a fair agreement to get back on, call the customer service number on your U-verse bill. Tell them you don’t want to pay for a service that does not include WRAL and FOX 50 and you expect those channels returned. Ask them for a rebate for every day our channels are off the air.

Of course, you can always watch WRAL/NBC and FOX 50/Fox Network for free in crystal-clear HD with an over-the-air antenna, available at local big box stores or online.

Plus, all WRAL newscasts are available live right here on WRAL.com or you can stream the newscasts live on Roku, AppleTV and Fire TV. Just download the WRAL app on those devices.

You know us. We're locally-owned, family-run Capitol Broadcasting Company. Since 1956, our company's first priority has been service to you and to stand up for what’s right. We’ll keep you posted.

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FREQUENTLY ASKED QUESTIONS

What’s this about? Why is this happening?

We have been in a negotiation with AT&T U-verse to keep Capitol Broadcasting Company stations WRAL-TV, FOX 50 and WILM-TV on U-verse. The law requires AT&T U-verse, and all other satellite and cable companies, to negotiate with TV stations for the right to carry our signals to your home. Since they charge you to watch our channels, we are allowed to share in that revenue because they are using our programming. While cable and satellite companies would like you to believe local stations are responsible for the rates they charge you, remember, our stations are always free to you over the air with an antenna.

What can I do NOW?

Contact AT&T U-verse at 1-800-288-2020, and tell them WRAL-TV, NBC, FOX 50 and FOX network are important to you and that you expect those channels in the package you’re already paying for.

Are there other ways I can watch WRAL/FOX 50 while you're off AT&T U-verse?

Get an over-the-air antenna and watch for free without cable.

How do I watch using an antenna? Where do I get one?

Go to your local electronics store. Tell them you need a TV antenna that is suitable for reception of Raleigh-area stations at your address. Ask the salesperson for recommendations. They may be familiar with antennas that have performed well for customers in your area.

WRAL-TV’s tower is located to the southeast of Raleigh in Auburn, NC, about halfway between Garner and Clayton. In general, but not in every instance, if you live within fifteen miles from the transmitter, an indoor antenna may be sufficient.

To find the type of antenna you should look for and the compass heading of WRAL-TV’s antenna in relation to your home, try one of these resources:

Digital TV reception maps

AntennaWeb

Can I watch WRAL News online?

All WRAL newscasts are available live right here on WRAL.com or you can download the free WRAL channel app and stream the newscasts live on Roku, AppleTV and Fire TV.

I called AT&T U-verse and they said WRAL is the one that pulled the station off the air.

They take our signal over-the-air, and without an agreement, they physically stop delivering it to your house. By law, we have to give them our permission to retransmit our signal.

You want more money and my bill goes up. It's your fault.

The TV station has no say in how much AT&T U-verse charges you to watch our station. As a business, we want a fair market value for our programming as a share of the revenue AT&T U-verse charges you to watch our free channels. The law requires satellite and cable companies that retransmit local television signals to negotiate with stations for the right to carry those signals. This isn’t something Capitol Broadcasting controls, it’s the law.

6 Comments

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  • John Malvaso Sep 24, 1:26 p.m.
    user avatar

    WRAL the news channel that cares, they should be ashamed of themselves!!!!!!!!!!!!!!!
    Why LET their customer base suffer while they have a disagreement with UVerse!!!!
    Greed! nothing in there about caring!

  • Teddy Fowler Sep 22, 7:25 a.m.
    user avatar

    Hardly anybody is going to watch using an antenna.... this ain't the 1980's

  • Len White Sep 15, 12:26 p.m.
    user avatar

    Fred,

    Not to worry …. I’m a’figuring that when the advertisers realize that their ‘message’ is not being as widely broadcast as they are paying for that there will be a bit of pressure applied from the other direction.

  • Fred Kozlof Sep 14, 4:29 p.m.
    user avatar

    It's not Uverse. Direct TV, Dish500, and I presume TWC/Spectrum have all had 'disputes' over fees paid.
    Since the signals are available off-air for free, ANY amount paid by a service provider is better than nothing. SO i presume Capital Broadcasting has gotten greedy, and wants more. Once again, the consumer gets screwed...because we are still paying the same monthly amount, but now missing 50% of the local channels. Come on Capital, make an agreement. This stupidity is only topped by your decision to switch from CBS, to NBC.

  • Kevin O'Donnell Sep 14, 1:51 p.m.
    user avatar

    Here is the problem with calling U-Verse.....their call center is somewhere offshore. I called to complain last night. I could not understand the call center person. I regret going to with U-Verse at my house. Time Warner customer service was pathetically bad, but at least they did not drop major channels.

  • Jon Smith Sep 13, 7:51 p.m.
    user avatar

    And here is the excuse I need to cut the cord and bypass the affiliates and content providers. You both need to understand your value is probably much less than you think.