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Published: 2012-11-23 13:09:00
Updated: 2012-11-24 00:25:11

Online shopping leaves local stores with less


Cameron Village
Cameron Village
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Retailers large and small welcomed the annual onslaught that Black Friday brings. The day after Thanksgiving is traditionally the day that the holiday shopping season begins in earnest and stores see their financial fortunes reverse. 

A check of the sales circulars and crowded parking lots would lead one to believe that Black Friday is widely embraced by shoppers too. But that is not exactly the case. 

Jim Penny is among the many who fail to see the value in fighting the crowds. "You're not getting a much better deal, especially if you consider the time you spent standing in line and elbowing other people out of the way," he said.

Penny does much of his shopping online, all year-round. "I buy toilet paper from Amazon," he said.

Shoppers like him are cutting into the bottom line for brick-and-mortar stores that anticipate a holiday boost.

Andy Ellen, spokesman for the North Carolina Retail Merchants Association says holiday shopping makes up 20 to 40 percent of retailers' sales. Analysts predict holiday shoppers will spend about the same amount this year as last year. Online sales are expected to grow 15 percent, which means the converse for traditional stores.

"If we start to pare away from this 20 to 40 percent, that's where those guys, those retailers have a hard time keeping the doors open," Ellen said.

"That's the biggest challenge right now – getting people out of their houses and getting them off the couch with their computer and getting foot traffic out into the physical store."

The Small Business Saturday movement is one way that retailers look to lure those shoppers with one-of-a-kind stock and personal service. 

American Express is largely credited with starting the trend and promoting it through social media. The official Facebook page has more than 3 million "Likes."

At Cameron Village in Raleigh, home to numerous boutiques and niche stores, owners were anticipating a spike in customers Saturday.

"We interact with our customers a lot, through Facebook and our email and in the store," said Debbi Cochran, owner of Cat Banjo. "We just physically tell them, 'We are a local business. We support local artists. Shopping here keeps the money in Raleigh.'"

Cochran has made up T-shirts with the words "shop local or stay home" on them to be given away to the first customers as an extra reward for patronizing her store.


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with online shopping, you get a great description of the product, consumer reviews, expert help if you need it, and an easy return policy. I do as much as I can online, and my car doesn't get scratched / dented in the retail / mall parking lots.

This is about my fourth year of online Christmas shopping. I shop online for most everything. No crowds, no wasted gas, and it comes right to the door. Can't beat that with a stick.

"Being disabled, online shopping is a lifesaver. Point, click and wait on the Big Brown Truck. I even use Harris Teeters drive up shopping.."

I would have worked for them, but those shorts were just too much.

Over time online is going to pretty much do away with the big box stores. They ought to turn them into local holding warehouses and run same day delivery routes for a fee, and second day for free. The cost of operating and staffing these stores just adds to product cost. Given that most of the sales people in the big stores know little to nothing about product and people mostly care about price, brick and mortar makes little sense. Banks are going to start eliminating their physical presence. I wonder how long it will be before 3d printers eliminate not only stores, but manufacturers.

Being disabled, online shopping is a lifesaver. Point, click and wait on the Big Brown Truck. I even use Harris Teeters drive up shopping..

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