Go Ask Mom

Go Ask Mom

Lynda Loveland: Service with a smile. Really!

Posted April 20, 2011

Lynda Loveland

Normally I tell you stories about my crazy kids. Well today, I'm switching gears a bit because I had a retail experience unlike any other.

I've thought for many years, for the most part, that customer service was dead. Here and there you'd get someone who gave it their all, but not very often. Well, I'm here to tell you, I met the guru of customer service. And she works at Walmart in Cary.

Her name is Andrea and she's that mother hen type. Watching her work, you'd think everyone who came through her check-out line in the outdoor area was family.

In front of me, she helped a young boy count out all his change so he could buy fishing gear. On the tenderness and caring scale, she ranked about an 11 out of 10. She oozed a love of humanity.

Then, another employee came up, thanked her for helping him out and gave her a stack of coupons from the Sunday paper. Being a coupon clipper myself, with a stack in hand, I was curious.

I asked her if she was a couponer. She said, "Honey yes! I was going to give you some until I saw you already had some." I replied with a most intelligent, "huh?" She said, "honey look at this."

She proceeded to pull out a three ring binder stuffed full of coupon filled baseball card sheets! I've got one of those too, but most of the time I don't have it organized. Hers, on the other hand, looked like the Holy Grail of coupon books! She musta had at least 40 pages of cut out coupons! I said, "Andrea, what in the world do you do with all those?" She said, "Well I hand them out to customers, honey!"

Are you following me on this? She spends I don't know how much of her own time to cut out all those coupons, organize them, and than hand them out based on what you buy! She's one of the friendliest cashiers I know AND she wants to save you money!

She's the real deal.

Lynda is the mom of three and co-host of Mix 101.5 WRAL-FM's Bill & Lynda in the Morning. Find her here on Thursdays.


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  • superman Apr 22, 2011

    WalMart is the very best. I went to the Garner store several times trying to get a gallon of white paint to finish my project. After several repeated visits -they didnt have any more in stock-I talked to the manager. He took my name and address. That afternoon someone from the store delivered to my house a gallon of the paint I needed at NO CHARGE. Needless to say I love Walmart. They are the very best! I would never even consider riding by a Target store. You cant beat a free home delivery.

  • HapiApiGirl Apr 21, 2011 makes the world go round! If more people would love people like this cashier...what would our world look like?

    Thanks for a positive post!

  • LibertarianTechie Apr 21, 2011

    Let the Walmart Home Office know. Call them at 1800WALMART or go to

  • OGE Apr 21, 2011

    That is awesome. I was recently in Target (I avoid Walmart) wearing my 2month old in the baby sling. The cashier loaded all my bags into my cart for me when I was paying. I really appreciated that.

    Target is awesome! I had my daughter sick and in need of an antibiotic. The Pharmacist(pregnant and about to pop no less) at the Knightdale location came out to the front entrance of the store to get the prescription because my daughter had fallen asleep.

  • Glass Half Full Apr 21, 2011

    What a wonderful assett for Walmart and their customers. I agree, let Walmart know how wonderful you think she is. It's not often folks get prasied for doing a good job.

  • amap30 Apr 21, 2011

    You should let the manager(s) know. Or even corporate Walmart. Good people deserve the recognition and praise!

  • missparrothead Apr 21, 2011

    If I ever have really great customer service, I always inform their mgr. For me its another way to "pay it forward". I recently did that at work, and later found out how much that person appreciated it.

  • JAT Apr 21, 2011

    What a sweet lady! But, sadly, the other posters are probably right. If her manager or HQ knew she was doing it, she's probably lose her job. They don't pay people to be nice. And then we wonder how society got to be in the shape it is now.

  • Lab mom Apr 21, 2011

    I think this is great. Thanks for the warm fuzzy.

  • snowl Apr 21, 2011

    Too bad her hourly wage does not match her customer service skills. ( I avoid WalMart also )
    I'm just sayin.