Local News

License plate agency management: No warning before DMV closed us down

Posted August 11

— The North Carolina Division of Motor Vehicles on Friday closed the Raleigh License Plate Agency for "operational and performance deficiencies," according to a news release.

The agency, at 1100 New Bern Ave., was closed following the results of audits by DMV management that found it was not correctly following standard operating procedure, which resulted in accounting errors and other discrepancies. The DMV closed the office and canceled its contract.

DMV officials on Friday said there were discrepancies in a few areas, and the contractor running the agency had been warned several times before state officials came in.

According to Rudolph Morton, the contractor's husband, he and his wife were not given fair warnings of the closure.

"I think the most devastating thing is the state came in this morning without notice or anything and said that you're not going to open," Morton said. "You have your employees coming to work, they were given no notice that we would be closing or anything."

Morton said there has been no communication or consistency from the DMV.

"Every time that we've reached out to the DOT or DMV for healp, we never got it right then," he said.

John Brockwell, a DMV spokesperson, said the last warning letter was issued on June 30.

"This particular license plate agency was given the opportunity to correct all of that," he said. "Apparently, those were not met and so the office was shut down this morning."

The New Bern Avenue location has operated since May 2016. DMV officials will perform a final inventory audit of the agency and remove equipment that belongs to the state.

Officials said the office will reopen on Monday at 8 a.m. and be staffed by DMV employees.

Nearby license plate agencies offering vehicle registration services are in Raleigh at 2533 Atlantic Ave., Suite 102, (919) 831-9996, in Cary at 1251 Buck Jones Road, (919) 469-1444, and in Holly Springs at 408 Village Walk Dr., (919) 552-5449. The locations are open Monday through Friday.

8 Comments

Please with your WRAL.com account to comment on this story. You also will need a Facebook account to comment.

Oldest First
View all
  • Patrick Gentry Aug 12, 2:06 p.m.
    user avatar

    So maybe becuase people in Wake County are very transient they are not aware this wasn't a DMV being shut down. It was a license plate agency location that was shut down.

    NC has DMV locations that handle licenses being issued and renewed and separately they have License Plate Agencies that handle vehicle registration and issuing/ordering plates.

    The license plate agencies are independetly owned and operated but overseen by the DMV. I know some states combine license and registration in one central location but that's not the way that NC does it.

    It's not nearly as confusing as Tennessee, they don't even have a DMV they have a Department of Homeland Security and Public Saftey a statewide agency that issues licenses as well numerous other functions.

    Registration is done through the TN department of revuene through your county clerk. Their isn't a DMV in Tennessee at all, just the DHSPS and DOR.

  • Arely Lopez Aug 12, 1:12 p.m.
    user avatar

    It's true all the tag offices are contracted out. I agree all Citizens should have been made aware of the closing. Now, some of these offices do provide excellent services. Check out Holly Springs and how social media praised them.
    https://www.littlethings.com/worlds-best-dmv/

  • Henry Cooper Aug 11, 7:52 p.m.
    user avatar

    The biggest issue I see is the lack of concern for the citizens.

    I am fine with getting rid of the contractors running it but they should have been ready THAT DAY with other employees to take over.

    Going to the DMV takes planning for many people. Taking time off work, incurring the expense of getting there to find a sign that says it is closed. Can your trip to the DMV get any worse?

    Our leadership is so lacking in what they should be doing for the people.

  • Charles Boyer Aug 11, 1:41 p.m.
    user avatar

    They must have discovered that too many people weren't being sent away to get more documentation.

  • Andrew Stephenson Aug 11, 11:18 a.m.
    user avatar

    View quoted thread


    Heh, I've had the biggest issues with the license plate office over on Wake Forest Rd years ago. They told me they couldn't register a car from another state if there was a lien still on the title and I needed to get a lien release. Didn't make any sense. What bank would issue a lien release on a car that isn't paid off? So no out-of-state transplants can register their car in NC if they still owe money on it? That sounds all kinds of incorrect. Went to another office and they did it no problem.

    Now I wonder if these were not real DMV employees but rather contractors who didn't know and didn't care to check.

  • Paul Shields Aug 11, 10:17 a.m.
    user avatar

    In Person Country Tag office Great, The License Office makes up their own rules. Complained to Raleigh about it no action. It all about making a buck. We go to next county for our needs now, crazy huh.

  • Dana Lee Aug 11, 9:39 a.m.
    user avatar

    A DMV not running correctly? Who'd a thunk it?

  • Tri Putnam Aug 11, 9:32 a.m.
    user avatar

    It needs to be in the hand of the government. Get you license plate, etc and driver's license at the same location. This arrangement is ludicrous