Job cuts at Macy's signal hard times ahead for retailers

Posted January 7, 2016

— Macy's is slashing jobs, a harbinger of hard times for retailers after a holiday season that saw a noticeable shift to online shopping and away from physical stores.

The nation's largest department store chain, which also operates Bloomingdale's, said late Wednesday it is cutting up to 4,800 jobs and trimming its profit outlook after a miserable holiday season.

"I think Macy's is likely to be a canary in a coal mine," said Ken Perkins, president of Retail Metrics, a retail research firm. He said retailers witnessed an acceleration of the shift toward online and mobile holiday spending in 2015.

About 2,110 of the job cuts at Macy's will come from reducing staffing at stores, eliminating duplications in back-office operations and consolidating regional store groups. One of the stores that will close is in Cary Towne Center mall. The 107,000-square-foot location opened in 1991. Macy's said 63 people who work in Cary will either be relocated or laid off.

The remaining 2,710 job cuts will come from the store closings that Macy's announced last fall, spokesman Jim Sluzewski said.

As of Wednesday, Macy's had about 163,000 workers.

Cary Towne Center officials declined to comment Thursday, but shoppers said the loss of Macy's isn't good for the mall, which also saw Sears leave as an anchor tenant last year.

"I see a lot of stores are closed. There's not a lot of people walking around like it used to be," shopper Karen Hinz said.

"Now, you just have Penney's and Dillard's and that kind of stuff, and you can find those also at other malls, with other shops," shopper Rasheedah Cremer said.

The Sears space remains vacant at the Cary mall after nearby residents defeated a plan for an entertainment and indoor golf complex to go there.

The moves are part of Macy's ongoing campaign to position itself to compete in a retail world where increasingly demanding shoppers are going back and forth between stores and their mobile devices. Analysts expect more retailers to announce they're shrinking their store counts further and making other moves to make their organizations leaner.

With store traffic down, stores had to discount more. Mother Nature also hurt holiday sales too, particularly at clothing stores. Unseasonably warm weather in some regions in the U.S. squelched shoppers' demand for cold-weather goods. Perkins expects fourth-quarter earnings to increase a meager 0.3 percent for the 119 retailers he tracks, compared with a 12.5 percent increase a year ago.

North Carolina State University economist Mike Walden said the Macy's closure in Cary doesn't reflect poorly on the town, which has one of the most vibrant economies in the state. Instead, he said, it's more evidence of the ballooning online shopping market, forcing traditional big-box stores to change strategies.

Macy's, which has corporate offices in Cincinnati and New York, says sales at existing stores and excluding licensed departments fell 5.2 percent in November and December. It said that the warm weather was the biggest culprit. That forced Macy's to step up discounts to clear out mounds of merchandise. Business was also hurt by lower spending by international tourists.

But, like other retailers, Macy's is also contending with broader changes in spending habits.

Macy's had been a stellar performer since the recession as it localized merchandise, cut costs and developed exclusive brands that set itself apart from others. But increasingly, and other online rivals are becoming a threat. It also has acknowledged that customers are spending more of their money on experiences like eating out and spas, instead of on clothing. And when they do buy fashions, they are more likely to buy name brands at fat discounts at such stores like T.J. Maxx.

In response, Macy's has been working hard to expand its online services while pursuing new growth opportunities. It purchased upscale beauty brand Bluemercury last year and made its first foray into discount stores under Macy's Backstage to go head-to-head with T.J. Maxx.

"In some cases, there will be short-term pain as we tighten our belt and realign our resources," said Terry J. Lundgren, chairman and chief executive at Macy's Inc. in a statement. "But our eye is on a long-term vision of Macy's Inc. as a dynamic retailer that serves existing customers and acquires new ones through innovative approaches."

Lundgren said that the company is buoyed by a strong performance in its online business. For the November and December period, and filled nearly 17 million online orders, up 25 percent from the same year-ago period.

The company also listed Wednesday which 40 Macy's stores it would close or had closed. It had announced plans to close stores in September. Of the 40, 36 will close in early spring. The other four closed last year. Before the closures, the company had 770 stores under the Macy's name in the U.S.

Macy's said Wednesday that it now expects its profit for its fiscal fourth quarter and full year, which run through January, to fall short of its previous estimate.

The company's shares rose more than 3 percent to $37.40 in extended trading Wednesday, after falling more than 2 percent to $36.15 in regular trading. Macy's shares have lost more than 44 percent in the last 12 months.


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  • Jennifer Hulford Jan 7, 2016
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    Darn, my favorite Macy's. It was never crowded or messy. But that's probably why they are closing.

  • Rachel Durham Jan 7, 2016
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    I still miss Hecht's, Better store than Macy's both at Cary and Crabtree. Plus the womans section is horrible And on the second floor at Cary.

  • Paul Donovan Jan 7, 2016
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    Macy's expanded too quickly into non traditional markets. They did much better when they were concentrated in the northeast. They offered nothing unique that you couldn't find for less at other stores. Time for them to regroup.

  • Matt Wood Jan 7, 2016
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    View quoted thread

    Did you even read the article? This is due to the shift to online shopping and only impacts retail sales. The money is still there in the economy, it's just being spent elsewhere.

  • Steve Clark Jan 7, 2016
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    First Sears, now Macy's. Cary Towne Center may not be a going concern soon.

  • William Patterson Jan 7, 2016
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    and we are supposed to believe in the phony economic recovery that has helped no one but the very rich ...look at the real statistics of homelessness etc etc for the truth...the powers that be are famous for releasing skewed statistics and revising them later