Issues with using e-Vic coupons AND paper coupons at Harris Teeter
Posted March 8, 2013
As many of you have posted this week, some Harris Teeter stores are indicating that they do NOT allow the use of a Harris Teeter e-Vic digital coupon AND a paper manufacturer's coupon. I reached out to corporate regarding the matter and here is the response I received from the Communication Manager.
"I spoke with my team about the below, and the information on our website is correct. We currently accept both paper and digital (stacking). I apologize if stores have provided inconsistent feedback. We are always considering adjustments to our programs to insure we can continue to offer the best value, and if we decide to make any changes we will communicate with customers in advance of implementation."
BUT, the online Harris Teeter coupon policy was changed today and the wording allowing e-Vic coupons and paper coupons has been removed.
The good news is that you can still find the policy in the FAQ section for e-VIC where you will see:
Q: Can I use a paperless coupon and a paper coupon for the same item?
A: Yes, you can combine paper and electronic coupons.
My suggestion to you, if your e-Vic coupons were not correctly credited and the store will not fix it then and there, is to call Harris Teeter customer service and explain that you did not receive the correct e-Vic coupon discounts. They should be able to remedy the issue.
If your store informed you that you could not use both the e-Vic and paper coupons, I would also explain that your store does not understand the policy and that you were told you could not use both. I would request that someone from corporate contact your store manager to explain the policy so this does not happen again.
I also suggest you print out the Harris Teeter coupon policy and keep it with you when you shop at HT in case there are any questions regarding any other policies.
I imagine that the option to couple e-Vic coupons and paper coupons will not last much longer. I don't blame Harris Teeter, honestly. No other store allows the use of both digital and paper coupons and it was only a matter of time.