Homeowners complain of cables left behind as TWC upgrades
Posted August 21, 2015
Wake County, N.C. — Homeowners who were promised better internet service instead got what they call a dangerous eye sore: Yards where cables lay in the open, waiting to trip up a child or a lawnmower.
In Raleigh's Brier Creek area, homeowners say Time Warner Cable laid new cable in April, but never buried it. Some resorted to threading the cable through their bushes to keep it out of the way.
"They left a lot of cables on the sidewalk and in the road and across people's driveway, and I just wanted to make sure it got fixed," said Ray Kornfield, of Cary.
Kornfield is vice president of his homeowners' association, so he wanted to act on behalf of the neighborhood. After crews failed to return to bury the cable within the promised 48 hours, he picked up the phone.
"I called Time Warner a number of times (and) got nowhere," he said. "I got the runaround. I had to call the town. The town didn't really want to get involved."
Days turned to weeks, Kornfield said.
"We had children playing over the weekend, and we had exposed cable. We had holes in the grass here where somebody can get hurt and nothing was being done," Kornfield said.
This week, a crew from Time Warner covered the cables with hay, but Kornfield is hardly satisfied. He wants the service provider to finish the job it started.
For Kornfield and others in his situation, persistence is key.
Rich Ruggiero, Time Warner Cable's vice president for public relations, said wet weather and increased demand for high-capacity cables has crews working seven days a week to catch up.
"We appreciate customers' patience and apologize for any delay in burying the new cables serving their homes. Our new all-digital TV lineup and faster Internet speeds have resulted in a temporary increase in new cables to customers' homes, and we have crews working seven days a week to bury them safely," he said.