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Homeowners complain of cables left behind as TWC upgrades

Posted August 21, 2015

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— Homeowners who were promised better internet service instead got what they call a dangerous eye sore: Yards where cables lay in the open, waiting to trip up a child or a lawnmower.

In Raleigh's Brier Creek area, homeowners say Time Warner Cable laid new cable in April, but never buried it. Some resorted to threading the cable through their bushes to keep it out of the way.

"They left a lot of cables on the sidewalk and in the road and across people's driveway, and I just wanted to make sure it got fixed," said Ray Kornfield, of Cary.

Kornfield is vice president of his homeowners' association, so he wanted to act on behalf of the neighborhood. After crews failed to return to bury the cable within the promised 48 hours, he picked up the phone.

"I called Time Warner a number of times (and) got nowhere," he said. "I got the runaround. I had to call the town. The town didn't really want to get involved."

Days turned to weeks, Kornfield said.

"We had children playing over the weekend, and we had exposed cable. We had holes in the grass here where somebody can get hurt and nothing was being done," Kornfield said.

This week, a crew from Time Warner covered the cables with hay, but Kornfield is hardly satisfied. He wants the service provider to finish the job it started.

For Kornfield and others in his situation, persistence is key.

Rich Ruggiero, Time Warner Cable's vice president for public relations, said wet weather and increased demand for high-capacity cables has crews working seven days a week to catch up.

"We appreciate customers' patience and apologize for any delay in burying the new cables serving their homes. Our new all-digital TV lineup and faster Internet speeds have resulted in a temporary increase in new cables to customers' homes, and we have crews working seven days a week to bury them safely," he said.

11 Comments

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  • Belle Boyd Aug 22, 2015
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    They do the same thing in Johnston County. They were putting in cable lines for our neighbor and decided to break our mailbox. The hole where they put the cables in is still open. This is over a span of 4 months. Haven't returned our phone calls, repaired the mailbox, or fill the hole in.

  • Belle Boyd Aug 22, 2015
    user avatar

    They do the same thing in Johnston County. They were putting in cable lines for our neighbor and decided to break our mailbox. The hole where they put the cables in is still open. This is over a span of 4 months. Haven't returned our phone calls, repaired the mailbox, or fill the hole in.

  • Rover Lesley Aug 22, 2015
    user avatar

    The problem is they sub-contract most of their installations and cable burials, and the sub-contractors vary in quality to say the least with zero to no oversight by the actual company. We had cable lines laying in our yard for months long after the "call before your dig" spray paint to identify other lines had washed away. The inept sub-contractor who finally came out to bury them put them about 1/4" below the surface where any aeration or slight disturbance or soil is going to cut the line. Parts of the line weren't even buried, and instead of leaving enough line to work around drain basins, they ran the line right over the top of them. Typical Time Warner service or lack thereof. This problem is pervasive/universal and not isolated to the one or two persons this story highlights.

  • Robert Johnston Aug 22, 2015
    user avatar

    Inversely, AT&T has been laying fiber in Apex and you can hardly tell they've been there.
    I can't wait to dump TWC

  • Dean Morron Aug 22, 2015
    user avatar

    It's two different crews …. One installs the new cable and TWC hires a third party to bury the cables …. the ball is on TWC and they should take the responsibility to bury the cable and leave communities looking as they were, not an eye sore.

    I would suggest all new or upgrading TWC customers make it very clear to the company …. two weeks max of unsightly cables …. fix the problem or come get your stuff. Never put up with mediocre service from anyone !!!

  • Wayne R Douglas III Aug 22, 2015
    user avatar

    View quoted thread


    Sure, like you have the stones to tackle TWC. If you actually do work for them , unless you are stupid, you should understand that they have your best interest mind, (sarcasm) at the front line of their line of thought.

  • Doug Hanthorn Aug 21, 2015
    user avatar

    TWC laid a new cable at my house about 15 years ago, and they still haven't come back to bury it. I guess they forgot, lol!

  • Tom Green Aug 21, 2015
    user avatar

    Maybe TWC should finish a job (lay cable AND bury it) before moving to the next job!

  • Jim Frei Aug 21, 2015
    user avatar

    Rich Ruggiero - Hire more crews.

  • Johan Summer Aug 21, 2015
    user avatar

    All TWCNC wants is your money.....and if you don't believe that - just become a customer of theirs.
    Can't wait for my new provider!!

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