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Henderson relaxes crackdown on delinquent water payments

Posted February 20, 2012

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— The City of Henderson is relaxing its new collection policy after many citizens complained about their water being shut off last week.

About 375 citizens woke up to dry faucets last Tuesday after the city decided to crack down on delinquent payments. The collection policy stated that people should pay a reconnect fee and a $200 security deposit to get service restored.

Henderson City Council voted Monday to ease up on customers in good standing. Anyone who missed a payment for the first time will have all fees and deposits incurred last week returned to them, said Councilwoman Sara Coffey.

In the future, the city will allow citizens a 10-day grace period after the cut-off date and only charge city residents $75 to reconnect.

Out of city customers will be charged $100.

For anyone who hasn't missed a payment in a year or more, the security deposit will be waived, Coffey said.

27 Comments

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  • lisamaus Feb 24, 2012

    That city is out of control.

  • JustOneGodLessThanU Feb 22, 2012

    One time, I put checks for all my bills in my mailbox and the whole bunch was lost. I was late for everything even though I had plenty of cash in the bank.

    In 25 years, I've probably had a dozen bills lost...either not delivered or checks not received. (Yes, I complained to my post office more than once.)

    This is something to consider for folks who are rarely late (meaning less than once every few years) with bills.

    Of course, I had one tenant who paid her rent late SEVEN times (sometimes more than a month) in thirteen months. She was the first to go when I renovated the building.

  • piene2 Feb 21, 2012

    "There are all kinds of reasons why someone could be late on a bill once. Disconnect the chronic late-payers by all means, but I think a phone call might be in order if someone has paid on time for years and is a few days late for the first time. Illness, out-of-town emergency, or even misdirected mail could be to blame.
    bigpinkstork"

    No it is easier to spout some sanctimonious garbage.

  • charmcclainlovesdogs2 Feb 21, 2012

    People should just pay their bills when they arrive. Look at the due date which is always there. If you have the money then pay it. If not, go to the water office and they can help you work something out without cutting your water supply off.

  • JustOneGodLessThanU Feb 21, 2012

    @proud black single mother, if you are not a troll or being sarcastic, please elaborate on your comment.

  • JustOneGodLessThanU Feb 21, 2012

    If you can't drill a well, get your own private water tank installed and pay a private company to fill it. Test it monthly for toxins. Install a composting toilet & gray water treatment device. Keep any remaining waste in a sealed tank that is pumped by a private septic company as needed.

    You don't have to use city services...but you may find it cheaper and more convenient.

  • bigpinkstork Feb 21, 2012

    There are all kinds of reasons why someone could be late on a bill once. Disconnect the chronic late-payers by all means, but I think a phone call might be in order if someone has paid on time for years and is a few days late for the first time. Illness, out-of-town emergency, or even misdirected mail could be to blame.

  • edwh14 Feb 21, 2012

    To the proud black single mother; bills are not racist. I am white and I get bills and I pay them. Apparently you don't.

  • MommaBear Feb 21, 2012

    Typical...lol. I was late with my bill last month (first time in almost 6 years), got the water tuned off and had to pay over $200 to get the water turned back on. NOW they relax their stance for people who got their water shut off last week. Good for them -- sucks for me. lol

  • Ozzie Feb 21, 2012

    @jwood011, water bills $30.... sorry so not true, in Henderson, more like 75-100 minimum.

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