Frontier: Durham customers see service return Friday

Posted August 1, 2014

A car that ran off the road in Durham Tuesday night damaged Frontier Communications switching equipment, knocking out telephone and internet service for several hundred customers.

— Frontier Communications customers is Durham should begin to get back online Friday afternoon, ending an outage sparked when a vehicle plowed into a box housing Frontier equipment Wednesday.

"Customers should start seeing services return this afternoon. Service is expected to be restored to all impacted customers by end-of-business Saturday," Frontier's Karen Miller said in a statement.

The car pushed Frontier's box entirely off its foundation, disconnecting television and internet service for customers in the areas of Terry Road, Bivens Road and St. Mary’s Road.

Dennis Bloss, vice president and general manager of Frontier, said crews were able to replace the equipment with an upgrade that will allow customers to upgrade their internet speed.


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  • Aug 1, 2014

    Suddenly, everyone is offering faster internet speeds. ATT&T/Google and others offer gigabit service, and suddenly TimeWarner is rolling out 300MB service in just the Raleigh area? Then faster service is available from Frontier when they replace old equipment? THat's funny. We here in one of the tiniest counties in the state are getting fiber service to every single home in our area through a federal grant program. Just had the lines run to our street yesterday. And all of a sudden, the major players in our area are suddenly coming up with all kinds of new plans and features. Who woulda thunk it. Monopolies HATE competition.

  • Brian Hill Aug 1, 2014
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    Depending on how many homes served, you could be in the range of anywhere from $15,000 to $200,000+ worth of equipment. There is also the cost of labor since replacing an RDSLAM is a very labor intensive process.

  • Phyxius1 Aug 1, 2014

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    Well according to the article the damage to the system allowed Frontier to replace it with an upgrade. Faster speeds now for those that want to upgrade their internet speeds. Wonder how much this is going to cost their insurance company, if they had any.

  • 68_dodge_polara Aug 1, 2014

    I hope whom ever plowed or caused someone to plow in to that thing will pay for the damages.