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Frontier customers in Durham without phone, internet

Posted July 30, 2014

A car that ran off the road in Durham Tuesday night damaged Frontier Communications switching equipment, knocking out telephone and internet service for several hundred customers.

— A car that ran off the road in Durham Tuesday night damaged Frontier Communications switching equipment, knocking out telephone and internet service for several hundred customers.

Customers in the areas of Terry Road, Bivens Road and St. Mary’s Road were offline through Wednesday morning while Frontier technicians worked to re-establish their connection.

The car plowed into a box housing Frontier equipment and pushed it off the foundation.

Full service may take days to restore, Frontier said in a news release.

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  • jmc3 Jul 30, 2014

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    Everyone in Durham who had land lines with Verizon were automatically transferred to Frontier when Verizon decided to unload the land lines a few years ago. We didn't have any choice about our carrier if we wanted to keep a traditional wired land line phone. That said, the few times I have had to get Frontier over for service, I really haven't had any problems.

  • smcallah Jul 30, 2014

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    You thought their service couldn't get any worse by no fault of their own?

    Frontier didn't crash a car into this.

  • Jon Gregory Jul 30, 2014

    Time to put up solid concrete posts around the next one!

  • Tim Wallace Jul 30, 2014

    No innerweb for days?!?!?!?! How will people survive? Have they provided counseling to those affected by this horrible disaster?

  • glarg Jul 30, 2014

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    Any other service provider, other than AT&T/SBC, probably goes through a similar neighborhood distribution and would have the same issues.

    That the standard. We are so lucky that Al Queda isnt on our shores because they could have a field day on this kind of stuff before anyone could even mobilize to stop them.

  • Donald Holder Jul 30, 2014

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    Thank you

  • 68_dodge_polara Jul 30, 2014

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    In terms of problem resolution Time Warner is even worse than Frontier.

  • NewToMe Jul 30, 2014

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    Is this a serious question? TWC's internet is FAR better than Frontier, in every aspect. Then, pretty much any VoIP carrier is better than Frontier and definitely CHEAPER!

  • 68_dodge_polara Jul 30, 2014

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    Hopefully the driver will be held financially responsible to Frontier.

  • Katie Falls Jul 30, 2014

    Seriously people. This was an accident. They can't be held responsible for a driver crashing into it. this is one of those situations that you can't really prepare.

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