Feds not only ones having trouble with health website
Posted October 30, 2013
Updated October 31, 2013
Raleigh, N.C. — Some state employees and retirees are having trouble enrolling for health insurance – but it's a state website and not the beleaguered HealthCare.gov that's to blame.
The State Employees Association of North Carolina says some people are unable to access the website for the State Health Plan, and many more have tried for days to sign up by phone and have waited in excess of an hour each time.
"It should have been a very simple process. I should have gone online (and) been done with it in 20 minutes, and I can't do it," retired state worker Mary O'Neill said Wednesday.
This is the first year the state has used online enrollment for people who prefer a plan with higher premiums but lower deductibles and co-payments. Employees and retirees who don't pick an option will automatically be enrolled in a plan with lower premiums and higher out-of-pocket expenses.
It's unclear exactly how may people have had trouble and what is causing the website problems. SEANC officials say it's technical issues, while the State Treasurer's Office maintains that user errors are to blame.
State officials said they are working to improve the situation, and they have extended the open enrollment period to Nov. 15. It had been scheduled to end Thursday.