Local News

Federal money to help Fayetteville VA hospital address wait times

Posted June 12, 2014

— The Fayetteville VA Medical Center, which was shown in a recent audit to have one of the longest wait times for veterans seeking care, will receive $7.4 million in federal money to address the issue, Acting Secretary of Veterans Affairs Sloan Gibson said Thursday during a visit to the hospital.

The VA released the results of an internal audit this week that showed patients at the Fayetteville center wait an average of 29 days for a primary care appointment. New patients wait 83 days, the third-longest waiting time in the country and nearly six times longer than the VA's goal of scheduling patient appointments within 14 days.

Gibson called those delays unacceptable and ordered the hospital to hire temporary staff to deal with the backlog. The hospital already is expanding it hours and adding a mobile unit to see patients.

The federal funding will help divert some veterans to nearby medical clinics by paying for more contract care, he said.

The biggest challenges facing the Fayetteville VA hospital is lack of space and a growing number of patients, Gibson said.

"Their veteran population they're caring for here is growing at one of the fastest rates of any VA medical center across the country," he said.

Gibson said the Fayetteville VA staff has contacted 2,000 vets who have been waiting 30 days or more for medical care, but they still have to talk to another 200 on the waiting list.

Vietnam veteran James McLeod, who has been coming to the Fayetteville VA hospital for 15 years, often has waited days and weeks to see a doctor and said he's not confident that much will change.

"This is another whitewash," McLeod said. "Everybody that puts a suit on comes in here then goes back and tells everyone, 'We've got it fixed.' You don’t have anything fixed because you haven’t talked to the veterans and the people who have the problems."

While admitting there are systemic problems, Gibson said the vast majority of the employees at the beleaguered Department of Veterans Affairs are not the problem. He recounted changes the agency is making to address the issue as he defended VA employees, whom he described as working harder for less pay than similarly qualified professionals in the private sector.

"The fact of the matter is, we have 341,000 people, and the vast majority of them work really hard to do the right thing, and that's why we have veterans who are well served the vast majority of the time," he said. "Do we have we have problems? Yes, we do, and I own them. ... My commitment is that we’ll deal with those problems."

Issues such as falsified wait lists found at some VA hospitals will be dealt with and won't happen again, he said.

"Willful misconduct will not be tolerated," he said.

The VA also is eliminating bonuses for senior executives and is establishing a new patient-satisfaction measurement program to provide real-time information on each VA hospital and clinic, Gibson said.

U.S. Sen. Kay Hagan, who asked Gibson to visit the Fayetteville facility, said she appreciates the steps he announced too address wait times but added "much work remains to be done to restore the faith of our veterans."


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  • Kevin Schneider Jun 13, 2014
    user avatar

    "Gibson said the vast majority of the employees at the beleaguered Department of Veterans Affairs are not the problem." This is ridiculous. Ask the veterans themselves and they will tell you that they will tell you different. This whole situation is not just about appointment time, but the lack of quality care and the lack of respect and concern we get from these employee's.

  • wayneboyd Jun 13, 2014

    Throwing money at a problem is always what the government, reguardless of which party is in power. is all about.
    After all it is what they have the most of and is definitely the easiest thing to come by.

  • I-Defy Jun 13, 2014

    So government is getting involved to correct the problems caused by government? That should end well

  • kermit60 Jun 13, 2014

    All the VA money or funding is government money. The administration makes it sound like they are doing something special by giving the hospital what they should of had in the first place. And 7.4 million is nothing. How much have we pumped into Iraq and Afghanistan for their medical issues? Billions!

  • Mike Berthold Jun 13, 2014
    user avatar

    View quoted thread

    They have FEHB just like every other federal civil servant. It isn't a "national care plan". It is insurance, which they have to pay for, just like every other civil servant. They don't get free healthcare like veterans. So if veterans want to pay for their service related injuries, they can.

  • Maurice Pentico Jr. Jun 13, 2014
    user avatar

    Got a problem? The govt solution is to throw more taxpayer money at it... and in the case of the VA... allow the private sector health care system take up where the govt run one has failed.

  • justafella Jun 12, 2014

    Glad I have a health plan from my work........

  • lopo Jun 12, 2014

    Every civilian should get a taste of government health care like these vets. opps, civilians are going to feel the pain soon.

  • veryfrustrated1 Jun 12, 2014

    My World War 2 Veteran father died without ever getting any help from the VA. They put him off so many times that he finally just gave up!

  • Larry Hatch Jun 12, 2014
    user avatar

    How convenient. A huge private jet with staff and friends from DC to visit the US Open down the road.