Local News

Fayetteville VA hospital ER shifting to urgent care clinic

Posted September 18, 2014

Fayetteville Veterans Affairs Medical Center

— The 24-hour emergency department at Fayetteville's VA Medical Center will be converted Friday into a 12-hour urgent care clinic until the veterans hospital can resolve its problem with not having enough doctors.

The clinic will operate from 8 a.m. to 8 p.m. daily with patients being triaged and given appropriate care and provide ancillary services, such as lab tests and X-rays, being provided to those in need of immediate attention, the hospital said in a statement Thursday.

Emergency cases from ambulances, however, will be redirected to other hospitals.

It's unclear when normal emergency operations might resume. Calls to the Fayetteville VA Medical Center weren't immediately returned.

Patients have complained about long waits because of staffing shortages that hospital spokesman Jeffery Melvin, last week, attributed to problems with its emergency room provider.

The hospital, he said, didn't renew the contract and, beginning Oct. 1, will be working with a new provider to get the ER fully staffed again.

The VA will be reaching out to veterans about the change. Depending on their eligibility, coverage for care at other hospitals might be covered. Those with questions can call 800-771-6106, extension 7002, or 800-936-7540.

"The Fayetteville VAMC has traditionally relied on local community hospitals as health partners and will continue to collaborate closely with these hospitals to assure that our patients receive seamless care when we are not able to serve them at our facility," Medical Center Director Elizabeth Goolsby said in a statement Thursday.

“Ensuring high quality care is always at the forefront of facility decisions and this change will ensure that veterans continue to receive the high quality care they have earned and deserve," she added.


This story is closed for comments.

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  • RedneckGirl Sep 18, 2014

    People...just keep right on on complaining about the VA. One day maybe you will get your wish and there will be no VA...What then. No dr's or nurses want to work there anymore, all they here is complaints all day and get low pay. Who would continue to work in such conditions. Plain and simple if you don't like the care that VA gives go somewhere else for health care! Most all Veterans have other healthcare insurance, if nothing else most have medicare. We have to be our own healthcare advocates. You think that if I have shortness of breath and went to a dr and he said oh, Just come back in a month and see if it goes away. You think I would listen to that! No, I would go find another dr. It is not rocket science people.

  • domlo55 Sep 18, 2014

    I have been having issues with me legs for a few months saw primary doctor on 8/18/14. She had no clue what do do. Told me to keep a record when it happen set follow up for 12month from that day. I went to the ER on the 8/16/14 was told to do a walk in at primary doctor .. of course could not be seen. Spent 2 hrs in the ER. For a 5min exam to be told he didn't know what to do. No my issue has not be resolved what am I suppose to beside file complaint with patient advocacy?

  • arfamr1010 Sep 18, 2014

    urgent care = pain pills and band aids

  • domlo55 Sep 18, 2014

    I have been having problems with my legs for a few months. The primary doctor assign to me did the exam. Then told me she did not know what my problem was this was on the 18 August 2014. She set my follow up for 12 months from that day. Told me to keep a log of when my issue pops up. My problem has not went away. So I went to the ER on the 16 September 2014 they told me to go to my primary doctor as a walk in. I was told I could not do a walk in go back to the ER. I waited 2hr to see a doctor the exam was less than 5min. He didn't know what my leg problem is either. What am I suppose to do now? I already filed a complaint with patient advocacy.

  • Barbara Sossomon Sep 18, 2014
    user avatar

    Urgent Care/Emergency Room, either way, if there is not enough Dr's to staff one, where are they going to get the Dr's to staff the other, just because of a name change?

  • Jerry Sawyer Sep 18, 2014
    user avatar

    You must be kidding me. The Fayetteville VA hospital grounds looks like the Biltmore Estates. We do need all the VA hospitals to be neat and clean. But the literally millions of dollars used to build and maintain the lavish grounds around the hospital could have been used to give vital help to so many more deserving veterans. What goes on in the minds of the decision makers. We need to cut out the excessive waste in the VA. Our veterans deserve more.