Local News

Fayetteville police warn of tech support scam

Posted June 14, 2013

— Fayetteville police are warning residents of a tech support scam that is being reported in the area.

Scammers call the victims and pretend to be a Microsoft employee, saying there is a problem with Windows software installed on their computer. The caller tries to get the victim to activate the remote access on the computer, which allows direct access to all files and processes.

Once access is obtained, the scammer steals protected information.

Microsoft is also warning of the scam and has set up a Web page with tips on how to avoid it. The page also advises that scammers try to request credit card information to bill for service or trick victims into installing malicious software.

Report any suspected telephone scam to local authorities.


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  • kitelover110 Jun 17, 2013

    As long as there are telephones, ther will be those who try to scam others. The best way I have found to avoid all of this, including the "Credit Card Services" calls is to use the Caller ID feature - if I do not recognized the name/number shown on the Caller ID, including the "Unknown"), I do not answer the phone since by answereing, you are telling them that someone is at home and will answer. My incoming calls of this nature have dropped from 6-10 per day to one or two a week. If there is a legitimate reason for them to be calling, they will leave a message on the Voice Mail. Then I can check them out before returning a call.

  • ginlee00 Jun 14, 2013

    I have received 4 separate calls from these folks. I say I am not interested and hang up. They immediately call back.

  • Naysayer Jun 14, 2013

    Who falls for this sort of thing, the elderly?

  • gobbledygook Jun 14, 2013

    @albegadeep Telemarketing vs scamming. Two different things, but in general the do not call list does not work because of loopholes.

  • albegadeep Jun 14, 2013

    The "Do Not Call" list does stop legitimate businesses. But if you're already going to commit fraud, what's a little FTC complaint?

  • FE Jun 14, 2013

    "A fool and his money are soon parted."

    Why would anyone ever respond to such an incoming telephone call??

    Reminds me of the calls I receive, usually a couple times each week, from "Credit Card Services." And then there are those "The FBI has reported...." calls.

    Sure would be nice if the NC Attorney General could put an end to those nuisance calls.

    A reasonable person might conclude the "Do Not Call" list is worthless!

  • Obamacare forever Jun 14, 2013

    lol!! They actually say they're calling from Windows? Hahaha!!

  • albegadeep Jun 14, 2013

    Always remember - if you didn't dial, you have no idea who's on the other end of the phone.

    I've been getting these for months. The fact that they say they're "from Windows" (not Microsoft) is a dead giveaway - not to mention Microsoft doesn't make calls like this!

  • gobbledygook Jun 14, 2013

    Tip: Don't download a program that someone on the phone is telling you to download.. Also there are very good programs that are offered for FREE, online. If you don't know where to get it, ask the tech department at your workplace or some techy family, friends, co-workers.

  • Scubagirl Jun 14, 2013

    A few months ago, maybe more, I got several calls like this telling me I had a problem with my computer. I was less than pleasant to the caller but did manage to let them know that if I had a problem with my computer I would be aware of it...Sadly there ARE folks who fall for it.