Time Warner Cable changing channel lineup

Posted May 16, 2010
Updated June 1, 2010

— Time Warner Cable will roll out a new digital channel lineup next month throughout the WRAL viewing area that rearranges channels into categories, such as news, sports, music and family.

The new lineup will be in effect for customers on the following days:

  • June 2: Fayetteville, Southern Pines, Pinehurst, Spring Lake, Raeford, Fort Bragg, Dunn and Wilson
  • June 8: Raleigh, Cary, Apex, Fuquay-Varina, Morrisville, Holly Springs, Wake Forest, Youngsville, Rolesville, Zebulon, Garner, Selma, Goldsboro and Farmville
  • June 16: Durham, Chapel Hill, Carrboro, Hillsborough, Henderson and Bunn

The new channel lineup will be grouped as follows:

  • 100s- Local Broadcasters & Local Programming
  • 200s- Kids & Family, Learning & Discovery, Faith & Inspiration
  • 300s- Entertainment, Home & Leisure, Shopping
  • 400s- News & Information, Music
  • 500s- Sports
  • 600s- Movies
  • 700s- Premiums, Pay-Per-View & Events
  • 800s- International
  • 900s- Music Choice
  • 1000s- On Demand
  • 1100 and above- High Definition

WRAL-TV stays on channel 3 for basic cable, moves to 105 on digital cable and 1105 in high definition.

Customers searching for the high-definition version of a station will need to add a “1” in front of the number. For example, ESPN will be on channel 500, so the HD version will be found on 1500.

Time Warner Cable FAQ and contacts about the change

E-mail Time Warner Cable customer service


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  • juchushu Jun 8, 2010

    TWC is really starting to aggravate me. I get tired of calling them out here. I swear, every time we go to watch a show, suddenly the channel goes out and says it's unavailable. Ugh.

  • dcatz Jun 8, 2010

    The "X" channel is unavailable message has to do with the way TWC distributes channels.

    The cable system has a finite amount of bandwidth (currently around 772mhz for the Raleigh-Durham area). There is simply not enough room on the cable system to broadcast every channel at once.

    What Time Warner has done is implemented a system called SDV (Switched Digital Video). Basically, when you tune to an SDV channel, your box sends a request to the node and the node starts broadcasting that channel using a pool of free frequencies. Time Warner is essentially banking on the fact that not everyone watches every channel at the same time.

    The "This channel is unavailable" message occurs when there are no free frequencies in the pool on which to broadcast the channel. More than likely, Time Warner has over-provisioned your node (the node is the part that connects the coaxial cable to the fiber network). If you keep calling them and complaining, they will eventually split it.

  • kevboom Jun 7, 2010

    Steer clear of Direct tv unless you want to buy a box AND pay a monthly rental fee for every single tv you hook up. To say nothing of their famous $300 early cancellation fee. Total crooks and pathetic installation services subcontracted to people who have no experience.

  • nsemcho101 Jun 7, 2010

    be careful w/ ATT Uverse -- the channels "lock up' and you then need to reset the cable box or unplug and reset the depending on where you are located - you can only get 2 HD channels to broadcast. If you are taping one HD channel and want to watch the 2nd ... that's all you get ... if you have 3 tv's -- it's regulare channels ..... and the cost IS NOT cheap ! be careful - I guess there are no good solutions !

  • Unbroken Jun 3, 2010

    The "delay" that many are experiencing is definitely frustrating... and seemingly not unique to our area. My friend in NY who has TW says that he has the same issue and has complained to his customer service about it.

    With the prices seemingly increasing regularly and what I find to be poor customer service, I have decided to dump TW. Anyone have opinions as to which service they would suggest: DIRECTV or Dish Network? ATT Uverse is also an option, but their prices seem similar.

  • teck Jun 3, 2010

    Can't beat my converter box and home made antenna made of coat hangers. Long as that stays free i'll be happy.

  • tdouble232323 Jun 2, 2010

    I would just assume put my money in the middle of the floor and set it on fire than to give TWC anything! So glad I'm not one of the many sheeple trapped by their subpar service.

  • 1Packfan Jun 2, 2010

    We haven't received anything yet. I guess I'll print it off, just hate having to learn the new channels only to tell TWC to kiss my hind end once we finish up the constuction on our house. Direct TV is calling! I want Sports South and NFL Network! What can I say, I'm a Braves fan, and I miss watching them and a fantasy football nut - I need my NFL fix!

    Oh and TWC just sux!

  • wp Jun 1, 2010

    I don't get a paperbill, but TWC sent me a brochure in the mail about a month ago announcing the change and new line up. Said it would start in June.

  • TarHeel4Real Jun 1, 2010

    I have had the same issue with the delay from pushing a button on the remote and it happening on the DVR. It's been doing it the past two weeks. I haven't tried to reset the box, though. If that doesn't fix it, I am just going to get a new box. But it sounds like it is a problem with the upgrades in preparation of the new lineup and not the box itself.