Local News

Durham woman receives four Medicaid cards intended for others

Posted February 9, 2014

— A month after the North Carolina Department of Health and Human Services said it mistakenly mailed nearly 49,000 Medicaid cards for children to the wrong people, a Durham woman says she recently received four envelopes – including one that wasn't sealed – mailed to her address.

"It was a Medicaid card, so I figured these are all Medicaid cards that some family needs, but they're at my house, and they don't belong here," Cheryl Shiflett said Sunday.

The cards included the children's name, birthdate, Medicaid ID number and healthcare provider.

DHHS officials said they mailed out new cards at the end of last month and that the problem was fixed.

Spokeswoman Julie Henry said Sunday that Shiflett's report is an isolated incident and that the timing is coincidental and unrelated to the second mailing.

She said DHHS officials have already retrieved the cards from Shiflett and will work with the Durham County Department of Social Services to find out what might have happened and to correct it.

Since applications for Medicaid are taken by local departments of social services, Henry said, it could have been a clerical error, a miscommunication or the information provided by the applicant was incorrect.


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  • free2bme Feb 10, 2014

    DHHS incompetence continues and likely will never end until McCrory is voted out and takes Wos with him.

  • JustOneGodLessThanU Feb 10, 2014

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    You attacked the messenger. She reported the error. WRAL wrote a story about it. Why do you comment on either of these folks and avoid the content?...the fact that McCrory's folks keep messing up and keep putting people’s information in jeopardy?

    This is alsocalled an Ad Hominem argument, where someone "attacks the man" and ignores the content...usually because they know they're wrong.


    Suzi: "Mom! Billy stole my candy!"

    Billy: "Well, Suzi is ugly."

  • JustOneGodLessThanU Feb 10, 2014

    View quoted thread

    Ah, another rightwinger making up stuff in their mind and then accusing people based on that fantasy (like the lie about Obama coming for your guns).

    No, there is only one political where members consistently act selfishly...and not only fails to “do unto others”, but does the opposite by not giving other people the rights that they claim for themselves. If you didn’t notice (right here on WRAL), this party is the focus of Saturday's Moral March...where marchers want Repubs to show compassion to the poor and downtrodden. And, that’s no fantasy.

  • Jump1 Feb 10, 2014

    The problem is that individuals working in these department fail at professionalism in their jobs. One must take pride in what they do and not see it as a job. If these individuals were to have the same problems happen to them what would they say?

  • Paladin2 Feb 10, 2014

    Nice staged photo opportunity for the media. Too bad the postman wasn't in the picture. Also nice camo dress!

  • Todd Jenkins Feb 10, 2014
    user avatar

    Simple problem to solve. Window envelopes…Come on WOS!!

  • Forthe Newssite Feb 10, 2014
    user avatar

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    Well, I see quite a bit of mail that arrives 'opened' so don't buy it if you don't want to but I believe it to be true 'cause I see it weekly!

  • Forthe Newssite Feb 10, 2014
    user avatar

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    Actually I think it's GOOD that she reported it to the news...... but guess you would rather it not have been made public?

  • DontVote4LiarsCheatsOrThieves Feb 10, 2014

    Makes me wonder how long this will go on before the Feds notice and issue threats if it isn't fixed, like the DHHS neglected food stamp applications using the excuse of software problems and let them get so far behind.

  • DontVote4LiarsCheatsOrThieves Feb 10, 2014

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    You're joking, right! Do you show ID when you go to your doctor? If they had to so they could use government Medicaid, that would be discrimination.

    Plus -

    That isn't the problem being reported in this story.

    The problem reported in this story is that people are receiving the very private information of other people, folks they don't even know.