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Durham 911 service restored after outage

Posted May 2, 2012

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— Durham's 911 service was restored on Wednesday morning after an outage that lasted about two hours, the Durham Emergency Communications Center said. 

Durham residents and businesses in need of emergency services should call 911.

Officials weren't sure what caused the outage, but James Soukup, director of the center, said his staff is seeking an explanation from Frontier officials as to what caused the initial problem. 

Non-emergency calls should still go to 919-560-4600.

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  • Milkman May 2, 2012

    Frontier is the worst telecommunications company I've ever dealt with. They have been having outages all day today so I'm not surprised that these issues took down the 911 system and put citizens at risk. Maybe if there was a huge fine for each minute of downtime Frontier would keep the system running.

  • RWS May 2, 2012

    I wonder if it was really Frontier Communications problem? I think they have switched to an IP based system rather than using the classic CAMA trunks directly from the local telco. I know they have an IP based phone system, but I think their inbound 911 lines are now IP as well.

  • Taxpayingcitizen May 2, 2012

    "Probably from over use. ncouterbanks69"

    Absolutely! But I will say one thing positive for Durham... they do have one of the best 911 systems around.

  • xfit10 May 2, 2012

    "his staff is seeking an explanation from Frontier officials" Come on WRAL, do your job. A sentence with some background information would be very helpful. Then readers would have some idea of what you are talking about. Is this the old west "Frontier", or some other "Frontier"? LOL

    Well, being that "Frontier" is capitalized (proper noun), and we're talking about a telephone service outage.... Frontier Communications? Just maybe? Although I suppose there are some folks out there that would have trouble making that connection. Not really LOL.

  • jenjengirl89 May 2, 2012

    "his staff is seeking an explanation from Frontier officials"
    Come on WRAL, do your job. A sentence with some background information would be very helpful. Then readers would have some idea of what you are talking about. Is this the old west "Frontier", or some other "Frontier"? LOL

  • Comfortably Numb May 2, 2012

    They're worn out.

  • picsatexhibition May 2, 2012

    When I lived in Durham, there was a shooting in my neighborhood. I called 911 and after 2 minutes or ringing was put on hold. By the time I told them about the shooting, it was about 4 minutes or more after the fact.

  • ncouterbanks69 May 2, 2012

    Probably from over use.

  • Ol Forrester May 2, 2012

    Get the technicians on the problem. "Officials" can barely tie their shoes.

  • DeathRow-IFeelYourPain-NOT May 2, 2012

    This seems to happen a lot in Durham. Maybe they need a set of backup lines running in from the opposite side of the building and from a different feeder line.

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