Local News

DOT Crew Cuts Cable Providing Embarq Service

Posted March 25, 2008

— A state Department of Transportation contractor running a water line on Tuesday hit an Embarq multi-fiber cable that provides telephone and cell phone service to the Harnett County town of Coats.

As many as 1600 lines could have been affected, Tom Matthews, manager of media relations for Embarq said.

Many customers were back in service shortly after the repairs began, and service was expected to be completely restored by about 3:30 p.m., Matthew said.


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  • A confused citizen Mar 25, 2008

    The lesson to be learned is simple. Call before you dig. The North Carolina One Call Center, www.ncocc.org can provide the information needed to prevent incidents like this. The burden then falls on the crew to pay attention to what they are doing.

  • hooptie1964 Mar 25, 2008

    Uh, it was a contractor working for DOT - not DOT personnel While NCDOT deserves a lot of the complaints they recieve, this headline is deceiving.

  • DeathRow-IFeelYourPain-NOT Mar 25, 2008

    This seems to happen a lot to Embarq. Maybe because Embarq is considered an ugly step-sister in the phone and internet world. When they check for buried lines, they don't think about calling the ugly little step-sister to see where their few lines are located. I have provided Tech Support with customers of Embarq who are installing new DSL Internet/Email, and phone service. Its never a pleasing experience. Glad I don't live in one of their small territories and have other options.

  • whatelseisnew Mar 25, 2008

    When I saw the DOT owned this blunder I just had to laugh. I bet sometimes when these folks get up in the morning they wonder if they might be better off just climbing back into bed.

  • Adelinthe Mar 25, 2008


    God bless.

    Rev. RB

  • dwsprag Mar 25, 2008

    Just like DOT, cutting cables for phone service or cable TV. They have even cut lines that were marked clearly.