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Customers want money, answers after popular Raleigh shop closes doors

Posted January 4

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— Customers say they want answers and the money they are owed after a once-popular Raleigh consignment shop closed its doors last month.

A customer of the Passage Consignment Shoppe who identified herself only as Sarah said she and other customers received an email from  Emily Fallin, the store's owner, on Dec. 4. The email said the store would be moving at the end of the year and that all merchandise would be cleared out to make room for a new "visual image."

The email noted that consignors would be paid any money they were owed by check and could pick up their checks during normal business hours, by sending an email, or by mailing a stamped envelope to the store. According to Sarah, emails bounced back, and no one was manning the shop.

"I felt cheated," she told WRAL News. "I felt like it was very unfair. The fact (Fallin) has not replied back to any emails, any messages, the fact that nobody is there...we can't get in touch with the anybody."

WRAL reached out to Fallin. She said the store does not have a working phone but that the new store will open Feb. 1 at 2002 Fairview Road.

Fallin insisted customers have not been left high and dry and said the checks were mailed out before Dec. 31, as indicated in an email.

Customers told WRAL they still have not received their checks but are hopeful they will get them soon.

7 Comments

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  • Ruth Sappie Jan 9, 2016
    user avatar

    This story still bothers me. I've trusted WRAL for years for my news, and now I find out WRAL will print anything, even if it's not true, to get attention. I want to know if this person who made the accusation against the store ever got her check. If she did, WRAL should print a retraction to this story. Until you do, you've lost a (formerly) loyal follower.

  • Mike Smith Jan 5, 2016
    user avatar

    Maybe she should open her checkbook for customers to inspect. Post office is slow but I would imagine most of her customers were local so the checks should have been delivered by now.Maybe she wrote the checks and didnt mail all of them

  • Debi Parker Jan 5, 2016
    user avatar

    Wow! This article doesn't sound at all like my experience with Passages and Emiky. We have consigned many items and were kept abreast of which had sold and how much money we received. My daughter and I loved the shop so well we kept our money on an account so we could purchase items there. Emily went out of her way to help me any time I was there as well as other staff. I received the email and easily got the money I had in my account. I am sad to see this location close, but can't wait to do business with Emily at her new location!

  • Decie Carraway Jan 5, 2016
    user avatar

    I have consigned repeatedly with this store since they opened a few years ago under different management . The only problems that I've had since Emily took over are related to conflicts in schedules, both there's and mine. I've never had a problem receiving an inventory of items sold or collecting money. Emily sent an email alerting customers to what was going on in a timely fashion and with deadlines. As a result, I didn't have a problem collecting a check. The new location won't be as convenient for me. So, I'll have to see how it's going to work going forward.

  • Ruth Sappie Jan 5, 2016
    user avatar

    This story is wildly inaccurate. I shopped at this store several times in December and it was always fully staffed. WRAL is spreading false rumors about a business that will affect it for years to come. You should apologize for the harm you're doing. If it was my business, I would sue you.

  • rkorenw Jan 5, 2016

    There are much better shops than this one -- their merchandise is overpriced and past their prime, particularly their clothes. I gave up on this shop years ago.

  • Kevin Oliver Jan 5, 2016
    user avatar

    This store has always been poorly managed. I consigned a few things there, and they conveniently keep no inventory of items the public drops off, so when something doesn't sell, you have to dig through their racks to pick up your item if you want it back (i.e., you don't get your item back, they get to keep it). I'm surprised it stayed in business this long. Peterson's in Cary is a model consignment shop that actually keeps inventory and sales records you can check online. I would advise anyone to avoid this woman's businesses in the future, and good luck getting those "checks in the mail." Yeah, right.