Capital One says personal visits to cardholders a 'last resort'
Posted February 18, 2014
Updated February 19, 2014
Capital One recently sent out a new cardholder agreement saying it could contact customers in any manner it chooses: Phone calls, emails, texts or personal visits to home or work.
It also said it could change what shows up on customers’ caller ID.
The credit company has since issued a statement to "clarify" that language, saying personal visits would happen as a last resort in limited cases involving repossession of “secured collateral” such as jet skis or snow mobiles.
As for information being disguised on caller ID, Capital One says that is beyond its control in some areas. The company is reviewing the language, saying it doesn’t want to create "unnecessary insecurity."