Local News

Cable, Internet service restored in Cary

Posted July 8, 2010

— Up to 10,000 Time Warner Cable customers in Cary lost phone, Internet and television service for hours Thursday after a contractor accidentally cut a fiber line, a spokesman said.

Three cell phone towers are also affected.

The incident happened at around 9 a.m. Service was restored by about 4 p.m., company spokesman Keith Poston said.


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  • question_why Jul 8, 2010

    I called at 10 to report my outage. They kept insisting that I just restart the cable box. I kept telling them I didn't have a cable box. After getting my neighbors to also tell them they had no service, they agreed it was an outage and offered me a free month of HBO. As the call ended, they told me I would need to call and cancel after the month and I could watch on channel 700 or 701.

    AGAIN ... I had told them I had no cable box so I can not get channel 700 or 701 but now I get the joy of calling them back to cancel this "free service for inconvenience" that I can not use.

  • missdawg Jul 8, 2010

    I'm sure Time Warner will be raising their rates next month to compensate for the extra staff needed for the call center today.

  • Pink01 Jul 8, 2010

    I'm thinking is all working again. Just call home and the phone actually rang.

  • u stand corrected Jul 8, 2010

    wtvd viewer- you call this news? You guys are bored in Cary!!!

  • SomeRandomGuy Jul 8, 2010

    I worked in the TWC call center last time it happened-that was NOT fun! The crew widening Davis drive cut the fiber line and took down 90% of Cary.

  • tictock Jul 8, 2010

    This would not have happened if they had Direct TV lol!

  • p007t Jul 8, 2010

    What's their policy if you lose service at your business? Just an apology?

  • 007KnightRider Jul 8, 2010

    What Cary has lost something. This can't be!

  • burnhace Jul 8, 2010

    Now they know what it is like to live in northern Orange County.

  • kikinc Jul 8, 2010

    I guess it's just my excuse to go to the pub tonight. Can't miss LeBron's big announcement!! Yes, you do catch a bit of sarcasm there.....