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Cable cut affects 13,000 TWC customers

Posted July 14, 2008

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— At least 13,000 Time Warner Cable customers in the Triangle were without service after a fiber line cut on Monday.

Repairs should be completed by 8:30 p.m., Melissa Buscher, with TWC, said.

A large truck clipped overhead lines at Tryon Road and Junction Boulevard in southern Raleigh. The lines were not low-hanging, Buscher said.

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  • The Fox Jul 15, 2008

    Viva DirecTV

  • DurhamDude Jul 15, 2008

    ccormier, go with DirecTV or Dish Network. There are other competitors to the Cable TV market willing to offer you TV service.

  • sillyone. Jul 15, 2008

    I think they are all terrible customer service today is not what it use to be

  • ccormier2 Jul 15, 2008

    Great suggestion Durham Dude! I'll be sure to put the home I worked my tail off to build on the market tomorrow!

    Brilliant!

  • Tax Man Jul 15, 2008

    I remember the days when basic cable tv was $5.95 a month and we got nearly a hundred channels...no bundles, just good old tv.

    If you do not like TWC go for Dish or Direct Satellite service.

  • durham_nc Jul 15, 2008

    "I have had over 50 service calls to my home...."

    A small price to pay for quality TV programming. :)
    Have you considered over the air with a converter box? It's free and works great most places.

  • DurhamDude Jul 15, 2008

    "I live in Falls River Development and for some reason this neighborhood seems to have problems with phones and cable. I was forced to use TWC due to extrodinary problems with several other carriers."

    I'd say MOVE and stop complaining!!! Easy, do-it-yourself fix!

  • DurhamDude Jul 15, 2008

    whatelseisnew, cut down the trees. You do have a choice.

  • DurhamDude Jul 15, 2008

    DTV's HD is even more compressed (less bandwidth) than cable, so do your research.

  • ccormier2 Jul 15, 2008

    I live in Falls River Development and for some reason this neighborhood seems to have problems with phones and cable. I was forced to use TWC due to extrodinary problems with several other carriers. Since I have been with TWC, I have has over 50 service calls to my home, have had house completely rewired, have had my yard dug up and new cables installed, have had only one jack in my house work for the past year, have had 8 new modems, 8 new phones and STILL ARE HAVING PROBLEMS. I have been on hold and disconnected untold numbers of times, I have the technicians private cell phone numbers because I have had to call them so many times. As I write this note, I have been on hold for their customer NO SERVICE for 55 minutes and find this to be UNEXCEPTABLE. My next call will be to Tom Adams, President, of the TWC offices in Morrisville. I have documented many of my calls and have a pad of paper FULL of the number of times I have had to call them. Perhaps WRAL should do a story on th

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