Log in to WRAL.com with one click using your favorite social network:
OR
Log in using your WRAL.com account:



Wrong email/password combination.

Forgot password?

Register with WRAL.com using your favorite social network:
OR
Register for a WRAL.com account using our web form.

5:28 p.m. • 5-21-13

Weather Forecast for Raleigh

  • Wed: Thunderstorm.
    • Hi: 86° F
  • Thu: Thunderstorm.
    • Hi: 83° F
  • Fri: Partly Cloudy.
    • Hi: 76° F

Other Locations

> 7 Day Forecast

Doppler Image

Alert

  • Weather:  7 NC counties are under alert, including Halifax County.  » View Details
  • Just In: A 15-year-old boy charged in the Jan. 5 shooting deaths of a couple in their Wake County home can be tried as an adult, a District Court judge ruled Tuesday. Search warrants in the case indicate the couple, Jose and Maria Mendoza, were unintended targets in a gang war between two rival gangs. The boy is one of two people charged in the case.

Published: 2008-05-14 16:48:00
Updated: 2008-05-14 22:15:34

Six Wake stores fined for price-scan errors


The crooks got to the cash register, and make off with the money.
print friendly

Six stores in Wake County paid fines to the state Department of Agriculture & Consumer Services for checkout scanners that charged consumers too much.

Regular inspections by the Consumer Services’ Standards Division found that registers at the stores recorded an incorrect price up to 13 percent of the time. Law requires that registers overcharge on no more than 2 percent of all items purchased. Stores that show a greater than 2 percent error rate are re-inspected, and fined, until they reach the required level.

The Kmart at 4500 Western Blvd. in Raleigh overcharged on 10 percent of transactions in two recent inspections. Last August, the store had an error rate of 7 percent. At a follow-up inspection in October, scanners overcharged for 32 items out of 300 – a rate of 10.67 percent. A third inspection in January showed no improvement. The store was fined $2,855.

Another Kmart, at 6200 Capital Blvd. in Raleigh, was fined $4,155 as a result of a fifth failed inspection. Over the course of a year, the store averaged an error rate of 6.46 percent.

Two Staples locations – at 2950 Millbrook Road in Raleigh and 11825 Retail Drive in Wake Forest – were fined. The Wake Forest store has failed inspection three times in the past year.

The two other stores fined were Compare Foods at 2215 New Hope Church Road in Raleigh and Rite Aid at 1910 Falls Valley Road in Raleigh.


16 Comments


WRAL.com welcomes your comments on this story. All comments are moderated prior to publication based on our posting guidelines. Please review them prior to posting and if your message is not approved.

View Comments VIEW ALL 16 COMMENTS

This story is closed for comments.

Latest Comments
We need the old cash registers back. Forget this high tech mess

enlightened: good point, i am pretty sure i've been undercharged a few times. sometimes it is hard to know what a price is supposed to be though, especially at places that always have "sales" (like kohl's) or for items on clearance racks. so i just chalk it up to a pleasant surprise at checkout. getting overcharged is easier to know and point out (which i do).

Tax Man: why were you surprised at staples and not k-mart? just wondering.

It's not a calibration thing unless it involves weighted measure. The errors are in matching the prices in the system to the prices on the shelves.

It seems like a simple thing, but it isn't. A Staples store will stock upwards of a half-a-million items, a big-box store will have over a million. Believe it or not, it's very unlikely that they're trying to rip you off - the bad publicity and fines far outweigh any financial gains.

I've worked with major retailers for over twenty years. All the big ones have extensive polices in place to try and prevent pricing errors from happening. Some have even gone to radio-controlled shelf labels (the LCD ones you sometimes see) that get the prices from the same file the register uses. Most of the time, though, the error lies with the person who stocks the shelves and doesn't change the tags.

Check your receipt. Bring errors to the attention of the lane super or the store manager, not the cashier. Alternately, complain on GOLO.

There are too many stories that lack enough information to help the reader. What was the average percentage of overcharge? Could it have been a $3.97 item was $3.99? Or a $49.98 item was $49.99? How many times was the wrong price to our advantage and we we actually undercharged? Were low cost items overcharged more often than big ticket items? It is difficult to tell how this is hurting anyone until these sorts of pertinent details are included in the story.

YES gov't should be doing this. These store new what they were doing. One or two times is an accident, over and over is what?STEALING.We all need to keep up with how our money is spent. PLEASE CHECK THE GAS NIGHTMARE!!!!!!!!!

View Comments VIEW ALL 16 COMMENTS

Market Watch

Dow 15,387.58 +52.30 ( +0.34% )
S&P 500 1,669.16 +2.87 ( +0.17% )
Nasdaq 3,502.12 +5.69 ( +0.16% )
OPEC Oil 101.95 +0.50 ( +0.49% )
SPDR Gold Trust 132.88 -2.24 ( -1.66% )
Quotes delayed at least 20 mins.
Symbol Lookup