Technical glitch charges Wells Fargo customers twice
Posted December 6, 2011
Raleigh, N.C. — A technical issue caused Wells Fargo to double-bill some customers who made car payments to the bank on Monday, a company representative said Tuesday.
A spokeswoman declined to say how many people were affected, but said the company would reimburse customers for any overdraft fees they incurred as a result of the glitch. In the meantime, they're working on a fix and hope to have funds returned to customer accounts by close of business Wednesday.
Giovanni Masucci, of Raleigh, has a car loan through Wells Fargo. On Monday, he noticed the problem when he checked his bank account online.
"Every morning, I check my bank account online," he said. "I got double charged."
When he called the company to get it straightened out, he said a bank employee suggested that he was not alone.
"(The employee said,) 'We are having a lot of calls right now. It is overwhelming,'" Masucci said. "Luckily, I had funds in my account."
He said he wants to bank to keep the extra payment and apply it to next month's bill.