Blue Cross Blue Shield customers experiencing enrollment issues
Posted January 7, 2016
Raleigh, N.C. — North Carolina’s largest insurance company is currently having trouble serving all of its customers.
Blue Cross Blue Shield of North Carolina is experiencing an above-normal call volume, since it’s both the beginning of the year, and open enrollment doesn’t expire for another three weeks.
Customers have voiced frustration about billing problems, the company’s website and long wait times on the phone.
Joel McNeil said he’s been having trouble renewing his plan online, the polar opposite of the first time he signed up last year.
“They are trying to give me the plan that I had last year,” McNeill said. “Well, in November they informed me that it was going to be over $400 a month before subsides for the plan. I was like, ‘That’s not going to work for me.’”
McNeill said he’s been placed on hold for at least 10 hours each day he’s attempted to register for a new plan.
A Blue Cross Blue Shield spokesman told WRAL News that the company is trying to resolve its customer service issues.
“We would like to apologize to all who have experience extended wait times when calling in to customer service … We’re sorry for this frustrating situation,” the company said on its official Facebook page.
Blue Cross Blue Shield is also increasing customer service house to include weekends.
“At this point, all I want is to have the right insurance plan on file and the right billing information, because I can’t afford the premium they want me to pay right now,” McNeill said.