WRAL SmartShopper

WRAL SmartShopper

Big changes to Harris Teeter Raincheck Policy

Posted March 24

Harris Teeter announced today a new Raincheck Policy that includes expiration dates, a huge change in stacking with coupons and information on how long you have to use your current rainchecks.

If you use rainchecks at Harris Teeter you know this is an important update.

These changes go info effect March 29, 2017, according to corporate Harris Teeter.

Biggest Change

The most significant change is that as of 3/29, shoppers can no longer combine a raincheck with a paper coupon. As we all know, this is one of the ways couponers are able to get the best deals when the store is out of stock.

With some of the fabulous sales, the stock is depleted in hours and the stores are not always able to get sufficient stock before the sale ends. When shoppers can get a raincheck and use it to get the sale price the next week when the shelves are restocked, being able to use a coupon with the raincheck means that they can get the good deal they had planned to get the previous week when the store was out of the sale item.

With this new policy, shoppers will only be able to get the sale price. They will not be able to get the sale price and use a coupon, as they could have done during the week the sale was valid (but the store was out of stock).

This will also change the entire dynamic of Super Doubles because some of the best deals were found using rainchecks and coupons combined. That will no longer be an option.

If Harris Teeter is looking to send a clear message to couponers, their mission has been accomplished.

Expiration Date

The other change to the policy is that rainchecks now expire in 60 days. Until now, there was no expiration date.

Will these changes influence your Harris Teeter shopping habits? Leave a comment in the Comments section with your thoughts.

Below is the policy that has been updated at HarrisTeeter.com.

Raincheck Policy

**** Rainchecks expire 60 days from date of issue and are accepted at any Harris Teeter store. * effective 3/29/2017 (this is new to the policy)

**** Rainchecks cannot be combined with any paper coupon for the same item. *effective 3/29/2017 (this is new to the policy)


Rainchecks can be issued for items out of stock during coupon promotions for the sale price of the item only.

We reserve the right to limit raincheck quantities based on product availability and advertised limits.

Rainchecks can be written for a limit of three or three “deals” unless otherwise stated in the ad.

We do not reissue rainchecks for quantities not purchased at time of redemption.

For deals where the pricing may vary, the customer must pay the highest of the amounts.

Rainchecks cannot be combined with current sale price.

According to a local store manager, unredeemed existing rainchecks will expire May 31, 2017.

54 Comments

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  • observant Mar 25, 9:25 a.m.

    MTMKJR - You are Very Welcome !
    Faye keeps us up-to-date about changes to store policies .
    I print or save the policies "just in case "_ I currently have them as pdf files on my tablet .

  • mtmkjr Mar 24, 7:46 p.m.

    [[[..... "soup sale a couple of months ago: 10 for $10 - coupon WAS $1.25 OF 5 . I had 2 coupons so raincheck was written for 10 / $7.50. when the soup... was back stock I used a new set of coupons with the raincheck making the total $5 for 10 cans of soup ).
    I shop at Kroger... .Last week I bought 5 of the Kellogg's cereals ( buy 5 save $5) I used the $3 off 5 coupon and 5 Kelloggs family rewards coupons - total for 5 boxes of cereal was $1.40 !..... ]]]

    GRANOFTWENTY, If I was incorrect in the use of coupons in these transactions it's only because there were no indications in your post that any of the coupons used were digital.

    And @OBSERVANT, thank you for correcting me on the Kroger coupon limit. I've stayed away from Kroger for years due to wrong information. Glad to see I can use 5.
    (am I really crazy? Or did they limit to 2 like-coupons at one time??)

  • luvstoQ Mar 24, 6:22 p.m.

    They seem to have a standard email response all typed up and ready to respond, right?? LOL
    What a joke!! They care, oh yes, they care! Not!!

  • Faye Prosser -WRAL Smart Shopper Mar 24, 4:28 p.m.

    Couponsarefoundmoney and Nanee Lion - thanks to both of you for posting the responses you received from HT. It will definitely be a policy that will take some getting used to....

    Couponsarefoundmoney - good to see you back here after so long and hope you stick around! :-)

  • Nanee Lion Mar 24, 3:58 p.m.

    Got my email response: Good Afternoon Linda, thank you for your email and for reaching out to us regarding our new raincheck policy as it is always greatly appreciated. We understand that this new policy and change takes some getting used to, but please know that Harris Teeter as a whole and all of the associates are steadfastly committed to providing you with the best place to shop, no questions asked. This new raincheck policy change reinforces our commitment to our customers to make sure our products are in stock. We hope that with this change you will enjoy an expedited checkout process. Again, thank you for taking the time to offer your feedback on this new policy change and I will forward it along to our Senior Management Team.
     
     
    If I can be of any further assistance, please let me know. I hope you have a wonderful day and thank you for being our customer!

  • couponsarefoundmoney Mar 24, 3:46 p.m.

    Heard back from my contact with HT about the new pathetic policy on rainchecks.
    Yup, they've jumped over the cliff on this one, their response was nothing but nonsense and didn't leave me with ANY confidence in what HT used to be.
    "Thank you for your email and for reaching out to us regarding our new Rain Check policy as your feedback is always greatly appreciated. We understand that this change will take some time getting used to, but please know that Harris Teeter as a whole and all of our associates are committed to providing you with the best place to shop. This new Rain Check policy reinforces our commitment to our customers to make sure our products are in stock for all customers. We hope that with this change you will enjoy an expedited checkout process. Again, thank you for taking the time to offer your feedback on this policy change. I have shared your feedback with our Senior Management Team responsible for creating and revising our policies.

    Thank you for choosing Harris T

  • GranOFTwenty Mar 24, 11:50 a.m.

    OBSERVANT - Thank You for the link !!

    MTMKJR - The soup was 10/$10 -. I had 2 coupons for $1.25 off 5 . cashier wrote raincheck 10/$7.50 ( that is $10 - $2.50 ( coupons) = $7.50 ) . Customer service took the coupons . When I used my raincheck 2 digital coupons came off the purchase ( one for any brand and one was brand specific )
    As for the CEREAL : I checked my receipt before leaving the store - it showed the $3/5 as a store e-coupon ( not brand specific on the receipt ) and the Kelloggs Rewards paper coupons as manufacturer coupons ( directly under the Kelloggs cereals).I really thought I had taken 2 of the cereal coupons - it was not my intention to do anything wrong . I spoken with customer service after looking at my receipt and was told I had done NOTHING WRONG .

  • observant Mar 24, 11:05 a.m.

    MTMKJR - Food Lion has written several rainchecks for me with coupon included - depending on the expiration date the coupon is stapled to the raincheck or is taken when the raincheck is written . MY DH has gotten some at Kroger this way too after asking
    Did I read this wrong ?? 5 LIKE coupons per transaction :
    https://www.kroger.com/topic/coupon-policy

  • Faye Prosser -WRAL Smart Shopper Mar 23, 10:55 p.m.

    TJ84 - interesting. I will have to let the corporate person know that stores and registers are not allowing a digital coupon with rain check. Thanks!

  • luvstoQ Mar 23, 8:37 p.m.

    This change will 'definitely' impact my shopping at HT. I always buy much more than the specials when I shop with rainchecks and coupons.

    Now, I will seldom go to HT at all as I can get better deals elsewhere. They aren't the only game in town and their 'regular' prices are much higher than some competitors' stores that are every bit as nice.

    Great job HT on alienating all your loyal customers!!

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