WRAL TV

Before the story airs: Problems with your power bill

Posted July 10, 2014
Updated July 11, 2014

Monica Laliberte

Let's face it, you deserve to know what's going on with your power bill. WRAL's investigative unit has been looking into power bill problems for months after many of you complained you were charged late fees even though you knew you paid your bill on time.

Duke Energy Progress called it a "payment posting delay fiasco." We went to Duke Energy Progress about the "fiasco," asking what caused it and, more importantly, is it fixed?

My last investigation on the power company got a lot of you fired up, so be sure to join me Monday at 5:30 p.m. for this one.

Oh, and when do you think a bill is due? On the "due date"? Not according to Duke Energy Progress. Hear what they say about that, as well. See you on TV Monday.

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